QUICK LINKS
A quick link that shows the customer's payment history
What is Transaction History?
This screen is on lease accounts that are within 365 days of maturity
What is End of Term?
The department that handles accounts that have less than 12 months remaining.
What is LEX?
The hyperlink that will let you quote a payoff
What is payoff balance?
A quick link to access account notes
What is activity log?
The command used to view transaction history in AF.
What is LAHS?
This screen is used to update customer demographics
What is Customer Centric Screen?
A fee charged to cover the costs of getting the vehicle ready to sell (transportation & auction disposal fees).
What is disposition fee?
The hyperlink that will let you view Property taxes and Tolls/Tickets
What is fees?
Quick link that shows vehicle information
What is Collateral?
The command used to update the inspection date
What is LAVD?
This screen that populates for past due accounts
What is Work Screen?
A tax charged to the customer either annually or bi-annually
What is Property tax?
Link that takes you to the account level in DM.
What is the account number hyperlink?
A quick link that shows previous payoff quotes
What is payoff quote history?
The command to view excess wear and tear charges
What is LAEI?
This screen shows if there is APP set up on the account
What is the Customer Servicing Screen?
The website we refer GM dealerships to when they want to payoff or to ground the vehicle
What is Dealer Source?
Hyperlink that takes you to the customer level in DM
What is the customer name hyperlink?
Quick link used for payment allocation correction.
What is account correction?
The command used to view the end of term balance
What is LAEC
The screens on which you can enter notes.
What are the Work Screen, Customer Servicing Screens and Customer Centric Screen?
The early term calculation that uses auction proceeds.
What is calculation 1?
The hyperlink that will show the physical location of the vehicle
What is gar/tax location?