Excess Wear and Tear
Where do you verify that the excess wear and tear is correct?
WHAT IS AUTOVIN
What is the customer information screen?
WHAT IS LAAI
What are the two screen used to notate final bill amount?
WHAT IS NOTES AND MEMOS
Residual Value is the value of the vehicle that it sells for at auction
WHAT IS FALSE
What is the first thing we do when you get your first account?
WHAT IS SCRA CHECK
In what system do you waive Excess W&T?
WHAT IS AF
Where do we find the Termination Process Date?
WHAT IS LANJ
From the End of Term tab where can I see if the customer is on calculation 1 or calculation 2?
WHAT IS CUSTOMER LIABILITY
Which screen do we use to process Manual Grounding?
WHAT IS MANUAL TURN IN
Calculation 1 is made up of…
WHAT IS...
Adjusted Lease Balance
Gross Sales Proceeds
The customer will know the amount owed for Excess Wear and Tear or Excess Mileage at the time of turn in.
WHAT IS FALSE
In what screen do we waive Excess W&T?
WHAT IS LAEI
What are the notes you enter once you have finished the final bill.
WHAT IS
FINAL BILL SENT - AMOUNT DUE
FINAL BILL SENT - REFUND DUE
Why do we process a grounding reversal?
WHAT IS ERROR GROUNDING
WHAT IS INCORRECT GROUNDING DATE
WHAT IS PAYOFF RECEIVED
What is the best choice for the customer?
Calc 1: 286.00
Calc 2: 486.00
WHAT IS Calc 1: 286.00
Do we waive excess mileage for the 7 States?
WHAT IS NO
In what screen do we waive Excess Mileage?
WHAT IS LALM
What is the notation for the SCRA check Status NO?
DMDC CHECK NO RESULTS FOUND
After the customer turns in the vehicle, how many days do they have to purchase/lease a GM vehicle in order to qualify for the Loyalty Waiver?
What is 30 days
What does not go in the Taxes portion of the spread sheet?
WHAT IS TAXES ON INTEREST
Which states do not get charged excess wear and tear?
Connecticut, Illinois, Maryland, New Hampshire, New Jersey, New York and Wisconsin.
What is the AF command to login?
WHAT IS CESN
Marlene is...
AWESOME
In Dealer Source, what timeframe does the dealer have to ground the vehicle?
WHAT IS UP TO 365 DAYS BEFORE MATURITY
Where do we enter the Auction Fee in the spreadsheet?
WHAT IS DISPO