Service Smarts
PM stands for this proactive service approach.
What is Preventative Maintenance?
This cryostat component is inspected and carefully calibrated during a PM to ensure accurate section thickness.
What is the microtome assembly?
This Power BI/KAM Dashboard page shows all Service Contracts in a territory.
What is the Service Contracts page?
This groups help to troubleshoot customer concerns with equipment units over the phone.
Who is the Tech Support Group?
This paleontologist played by Jeff Goldblum warned that "life finds a way."
Who is Dr. Ian Malcolm?
This service metric measures whether a repair is completed on the first visit.
Preventative maintenance on a microtome helps reduce this common cutting artifact.
What is chatter?
Once provided with the customer asset list, this team will draft the initial proposal and move the opportunity into Solution Design.
Who are the Service Contract Administrators?
When a customer needs help coordinating equipment delivery and installation, you can contact this person.
Who is the Equipment Client Care Liaison?
This mathematician played by Taraji P. Henson helped NASA launch John Glenn into orbit!
Who is Katherine Johnson?
This service offering helps customers avoid extended downtime during major repairs.
What is loaner equipment?
This tissue processor system is tested during a PM to ensure proper infiltration.
What is the vacuum and pressure system?
This stage should include clear customer agreement on pricing.
What is Financial Presentation?
When your customer requests a custom product, you should reach out to this team.
What is the Product Management Team?
This actor played a NASA horticulturalist that survives alone on Marks using science and potatoes.
Who is Matt Damon?
This service benefit consolidates multiple OEMs under one service partner.
What is vendor consolidation?
Skipping a PM on a coverslipper unit often leads to this visible slide defect.
What are air bubbles?
The SCA team links the opportunity using this specific field.
What is the Won Agreement field?
When you have an issue with the Avantik Store for merch, collateral, and apparel, you can contact one of these two people.
Who are Ethan and Maggie?
This scientist played by Rhys Ifans discovers how to regrow limbs in The Amazing Spider-Man.
Who is Dr. Curt Connors?
This documentation is critical for inspections and proves service compliance over time.
What are service reports / maintenance records?
This printer component is cleaned and aligned during PM to maintain print accuracy.
What is the print head or the laser assembly?
These default views highlight contracts needing immediate attention.
What are Due and Closing within 90 Days?
When a customer can't choose a shipping method in the eShop, you should reach out to this department.
What is the Purchasing Department? (Not Jeremy Schriver!!)
The virus in Contagion was caused by Gwyneth Paltrow's character shaking hands with a chef that didn't wash his hands after handling the tainted meat of this mammal.
What is a pig?