Property Operations
How often do Market Survey’s need to be completed?
Weekly
The property manager may waive how many late fees for the same resident in a 12-month period?
1
Associates will follow up with completed service request in how many days?
1 Business Day
Any tool/equipment over this dollar amount needs to be listed on your inventory log.
$50
What is the allowable time frame for submitting incident reports?
Up to 24 hours
How often should patio inspections be completed?
How often does petty cash need to be reconciled?
Once a month
When do you send a follow up email to a prospect after initial communication?
Same Day
Is a refrigerator not working considered an emergency?
Yes
What is the Avenue5 terminology for a “Spiff Kit”?
5Revive Kit
Can you accept a notice to vacate via email?
Yes. However, every roommate/occupant must send their own separate email.
What must an associate do when they accept a payment?
Initial and date the front/left corner
What is the minimum follow up attempts before you can mark a lead dead?
6
What is to be done on the next business day after an after hours emergency call?
Entered and closed in your property management system.
How many days in advance should you notify residents for an event?
2 Weeks
Can you serve alcohol at resident events?
Only if a client has signed the Avenue5 Alcohol Addendum
Which associate is required to be at all legal proceedings?
The Property Manager
How many days does an associate have to follow up on a resident complaint after the issue has been completely addressed?
5 Business Days
When entering your time for an after-hours emergency, do you enter the 2-hour minimum?
No. You clock in upon arriving and clock out prior to leaving, in real time. The PM then adjusts the time to the 2-hour minimum.
Who do you email in the case of emergencies (after your direct supervisor)?
media@avenue5.com and/or corporatemarketing@avenue5.com
Name the four items your property voicemail must contain.
Property Name
Professionally managed by Avenue5 Residential
Emergency Contact Number
Office hours and website details
When a resident delivers money, what charges does the monies get applied to first?
Other Charges; parking, storage, utilities, etc. Rent is ALWAYS last
If a lease violation form for an unauthorized pet goes unanswered, how long do you wait to serve a 10 day?
48 Hours
Name 5 of the 13 logs that are to be kept and maintained by maintenance associates.
Name 3 of the 6 items that must be listed on your emergency property map.