Press Ganey
HCAPHS
Abbreviations
Must Haves
Excellence in the Valley
100
Press Ganey surveys are distributed this way
What is by mail?
100
Your facility must have 300 of these returned per year.
What is HCAHPS surveys?
100
EA
What is Excellence Ambassador?
100
The nickname given to the "Must Have" team leaders.
What is Firestarters?
100
The percentage of patients who receive Press Ganey surveys.
What is 100%?
200
The rating scale that Press Ganey uses to measure patient experience
What is 1-5 (VERY POOR to VERY GOOD)?
200
The rating scale HCAHPS uses to measure patient experience.
What is never, sometimes, usually, and always?
200
PG
What is Press Ganey?
200
The first "Must Have" to be launched.
What is "Rounding?"
200
The people responsible for Service Excellence at AVH.
Who is EVERYONE?
300
The number of years Press Ganey has in measuring patient satisfaction
What is 25 years?
300
The AVH goal/target for HCAHPS.
What is the 50th percentile?
300
HCAHPS
What is Hospital Consumer Assessment of Healthcare Providers and Systems?
300
The founder of the "Must Haves?"
Who is Quint Studer?
300
The website where consumers can compare individual hospital survey ratings. http://www.hospitalcompare.hhs.gov/hospital-search.aspx?AspxAutoDetectCookieSupport=1
What is "Hospital Compare"?
400
The AVH patient satisfaction target score or goal
What is 84.5?
400
The two communication domains for HCAHPS.
What is nurse and doctor?
400
VBP
What is Value-Based Purchasing?
400
The number of employees who attended the Service Program launch in 2011.
What is 742?
400
The two components of hospital "Value-Based Purchasing"
What are Core Measures and HCAHPS?
500
Of the two types of data/score reports, the report that is most appropriate to measure recent program results.
What is "By Discharge Date?"
500
The two organizations that developed HCAHPS.
What are CMS and AHRQ?
500
CMS
What is the Centers for Medicare and Medicaid Services?
500
The number of "Must Haves."
What is 6?
500
What do the initials AHRQ represent?
What is the Agency for Healthcare Research and Quality?
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