Business Intelligence & Reports
Customer Services
Mystery Category
Registry
AV Desktop
100
What Access mode would you select on a Saved Report, Saved BI or Note for each scenario: Only the create user can see/edit
Private
100
What does it mean if the admissions on the Order Summary are highlighted in red?
The offer timeout on the admissions has been reached and they are available for other users to select.
100
What is Canada's National Summer Support?
According to Wikipedia: Lacrosse in Canada was first declared the National Game of Canada in 1859. In 1994 Parliament passed the Canada's National Sport Act which declared lacrosse to be "Canada's National Summer Sport", with hockey as the national winter sport.
100
Where in the registry can you customize error messages, information and warning messages?
The Alerts section of the registry. Alerts - Error - Info - Warning
100
What is one of the first recommendations made in the manual about navigating through the AudienceView Desktop?
Under the Getting Started portion of the 6.3.0 manual we state in the Hint section to not use your browser's back and forward navigation buttons.
200
What Access mode would you select on a Saved Report, Saved BI or Note for each scenario: All users can see but only the create user can edit
Readable
200
What happens if you change the role of a customer’s online user?
Nothing happens! The role is overridden by the site.
200
If you have both an Add-On and Upsell article configured on a performance, which pops up first in the purchase flow?
Upsell
200
If you have multiple items in your order, and you only want the delivery methods that are shared between all items on the order to be available in the Order Summary, which delivery method strategy would you use?
Intersection
200
What happens when you do a System Override?
It temporarily gives your user and group permissions to the user logged in.
300
What Access mode would you select on a Saved Report, Saved BI or Note for each scenario: All users can see/edit
Public
300
What button in the Order Summary would you use to remove a credit card payment from an order without calling the payment gateway in order to reconcile with your payment gateway?
Cancel. Detailed answer: This button should only be used in a very specific scenario, such as balancing an order that hasbeen charged back by the customer and cannot EVER be used to refund an order. The cancel button should be turned off in Application Security > Groups > Permissions > TSorderBO > cancelPayment so users don't accidentally click Cancel when they should be using Refund.
300
What do the abbreviations "BO" and "CO" represent?
Business Object and Collection Object
300
If you have multiple items in your order, and you want all delivery methods avaialble to any item on the order to be available in the Order Summary, which delivery method strategy would you use?
Union
300
What Renewal Mapping rule would you use if you were batch refunding a performance?
Remove Performance
400
What function would you use in BI Results tab to display the smallest number (or earliest date)?
Min
400
What should you do if you see this message while processing a payment: Message # 5487: This payment cannot be fully allocated because one or more items on the order are not available for allocations. Continue?
Check that all items on the order are on calendar and on sale to your user role
400
What’s the keyboard shortcut to Apply or Create on the Order Summary?
Alt + S
400
Explain how to configure the Customer Password Timeouts to 30 days?
To set the time frame in which customer passwords will expire, complete the following: Open the Registry application from the AudienceView Desktop. Navigate to the System::Configuration node. Enter a relative date in the 'Customer Password Timeout' field by entering a number followed by one of the following relative date codes: D: Day M: Month Y: Year In this case setting the 'Customer Password Timeout' field value to 30D would timeout customer passwords every 30 days. Click 'Apply' A window confirms that the application updated the Registry. Click 'OK'. Caution Relative date codes are case sensitive, and there should not be a space between the number and the letter.
400
On how many objects can you configure allowed delivery methods??
7 Venue Configuration > Series Venue Configuration > Performances Product Configuration > Bundles Product Configuration > Misc Items Product Configuration > Stored Value Items Product Configuration > Promotions Legends > Price Types
500
What function would you use in BI Results tab to display the largest number (or latest date)?
Max
500
What happens if you see this message and click OK anyway: Message # 5487: This payment cannot be fully allocated because one or more items on the order are not available for allocations. Continue?
The payment will process, but will be unallocated.
500
When building an article, which field do you use to determine whether or not an online user is required to log in to complete the form?
Article Authentication
500
Explain how would you set the number of Audit Changes the application retains?
To specify the maximum number of actions to store within the audit table of your database, complete the following: Open the Registry application from the AudiencView Desktop. Navigate to the Registry::EN::Business Objects::TSauditBO node. Enter the maximum number of changes that you want the audit to retain in the 'MaxChangesToReturn' field. Click 'Apply'. A window confirms that the application updated the Registry. Click 'OK'.
500
When working with Gates in Venue Configuration, what is the definition or purpose of the 'End Time Offset'?
The End Time Offset defines the time frame after the 'Performance Start Time' (on the Performances|Basic page) that the gate can be accessed.
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