Class Types
chevrolet spark
fiat 500
ford fiesta
honda fit
hyundai accent
kia rio
mitsbushi mirage
toyota yaris
True or false; to rent a car you need to have insurance.
False
Is Avis Budget the same company?
Yes
Will having a pet in your rental result in an extra fee?
Yes
what is the standard minimum age to rent a car? (without having to pay a fee)
25
What does class "V" stand for?
mini van
True or false; LDW (Loss damage waiver) reduces or eliminates the customers financial responsibility for theft or damage to our vehicle
True
What is our station code?
A1SFO
True or false; My manager has a copy of all employees passwords and usernames. If I forget my password, all I have to do is ask my manager.
FALSE; HELP LINE
True or False; only certified individuals can install a car seat into the renters vehicle
False
Can you give an example of what vehicle would fall under class XL?
Jeep Wrangler
If I purchased roadside assistance insurance and lost my keys to the rental, would roadside cover the expense I would have to owe Avis f1rst?
Yes
If someone writes "TP" on the front passenger window, what does that mean?
Tire Pressure
At what battery percentage are electric vehicles usually charged when they are placed on the 'ready line' for release
70%
If you notice "alert 1" written on a drivers front window, what does that mean?
not rentable
What class does a GMC Yukon XL belong to?
Z-'full size SUV'
It's a Tuesday afternoon, and you're completing the return process for Ms. Chen, who rented a compact car for a week-long business trip. As you walk around the vehicle during the final inspection, you notice a small, but noticeable, star-shaped crack on the lower passenger side of the windshield. It looks like it might have been caused by a small rock.
Ms. Chen is standing by, checking her phone. When you point out the damage, she looks surprised. "Oh, my goodness! I didn't even notice that," she says. "I didn't hear anything hit the car. I must have picked it up on the highway."
You check her rental agreement, and you see that Ms. Chen purchased the Lost Damage Waiver (LDW).
What do you tell Ms. Chen about the windshield damage?
its covered
What floor is our detailer located in?
3rd floor by FTA at the end of the row
You exit out of the Denali and meet Mr. Harrison who has a reservation for a mid-size SUV. You notice that Mr. Harrison seems a little rushed and eager to get on the road.
You introduce yourself and ask for his driver's license. He hands his license over, and as you begin verifying his ID you notice something concerning: Mr. Harrison's driver's license expired last month.
How do you politely inform Mr. Harrison about the issue without making him feel defensive or embarrassed?
When would you need to involve a supervisor?
Listen, own, resolve.
Avoid using words like:
- "calm down" , "relax" , "I don't know", "that's not my job" , "that's not true" , "its not our fault" , "you'll have to...you'll need to..." ,
- using sarcasm or humor
What floor and aisle number is our fleet located?
5th floor, aisle 21
What class does a BMW X5 belong to?
XE
describe what SLI/ALI is
supplemental/additional liability insurance; protects customer from any claims made against them as a result of an accident
How many points will you get if you call out of work on July 3?
4 points
1. find out where the car is
2. give the customer another rental to use
How many points will get you a final written warning?
16 points