Smoke the Bones
BBB and B
5 Oclock Somewhere
AVIT (but all POS)
All the rest
100
This payment processor is responsible for all credit card processing and our escalation for unsettled batches.
BONUS: Who is the main contacts name?
Heartland
Bonus: Kelsey Zurschmiede
100
What do you do if the OLO orders are coming in with no payments attached?
Restart BOH PC and close current orders to another tender for tracking (ie STRIPE or CHECK)
100
What is the most recent IMCMV location to open?
Landshark Baytowne\Miramar (54100)
100
When should you assign a ticket to *Product Added to Ticket*
Only after you have written approval from the site (if needed) and actually added the product to the ticket.
100
What new addition did First Watch roll out that all sites must have by January 1st?
Aloha Kitchen
200
Explain the process for MSI orders that fail with the following error:
Escalate to Brittany White and the Catering team
200
What Earl sites do we currently manager NBO/Menulink for?
Planet Hollywood, Earl of Sandwich, Buca di Beppo, and Chicken Guy - no Bravo/Brio/Bertucci (NBOSupport@earlenterprise.com)
200
What is the name of the EMV\tablet company IMCMV uses?
Softpoint
200
Who are the current phone dispatchers?
Marina and Kimberly
200
How do you reimport sales for Guy and Larry into Compeat?
Log into Compeat as Datum, open sales and hit the red X and hit yes to repoll data. Process takes about 5-10 minutes.
300
EMV reader is not working on a newly installed terminal.
Check terminal for c:\HPS folder, if missing, copy from another terminal.
300
Who handles POS support for Chicken Guy Dadeland?
Brink / 247 Support
300
What location has had its opening delayed for over a year that is hopefully opening before November?
Margaritaville Boston
300
Who are the 4 team leads in AVIT?
James (POS), Jeremy (IT), Alex (AV), Austin (late night)
300
What products do we support for World of Beer?
Menu programming, OLO installation/upkeep, Paytronix, Data Central installation/imports
400
Who does kitchen printer replacements for Buca AND who does printer replacements for Bravo/Brio/Bert?
Buca - we do (avit!)
BBB - QRS Depot
400
What event happened on Sept. 1, 2023?
Jimmy Buffet passed away
400
What is the current cost of a PartnerTech A5 terminal w/ 5 yr ADV RPL Warranty?
$1522.00
400
Which Ford's Garage do we do POS Support for?
Florence
500
For most stores: How do terminals connect to the network?
Terminals connect to a dummy 4 port switch (DLINK) that shares connection with EMV device that then connects to a jack that runs to UNIFI in managers office.
500
What Ghost Kitchen concept is currently suing Earl/VDC?
Mr Beast Burger
500
Explain the process if someone asks for a pulse account?
All IMCMV concept use a shared pulse account, they should reach out to the GM for login info. If they insist on having their own, assign to Frank and he will get approval from corporate (which will likely be declined).
500
What year was AVIT Founded?
2012
500
DOUBLE POINTS
What are the pin outs for an Epson U220 Serial Printer
DSW1: 3 5 6 ON
DSW2: All Off