Acronyms
EMTA - The voice over IP counterpart of a NIU.
What is an Embedded Multimedia Terminal Adapter?
This is used to ensure you don't over tighten fittings/connectors.
What is a torque wrench?
The process of making your body absorb water or other liquid.
What is Hydration?
Indiana Jones was terrified of these animals.
What are Snakes?
This is the term used to describe situations where signal is disrupted somehow due to a lack of integrity in the closed RF network.
What is Ingress?
BER - Measurements that tell us the actual amount of errors that are seen in the stream of bits that are being transmitted
What is Bit Error Rate/Ratio?
This test equipment is used for measuring signal levels and impairments on our HFC network and should be used on every ticket.
What is a Viavi Meter?
This is equipment worn to minimize exposure to hazards that cause serious workplace injuries and illnesses.
What is PPE?
She now has a total of 88 GRAMMY nominations to date, which ties her with Jay-Z for the most nominated artist in GRAMMY history.
Who is Beyoncé?
"More hours, less sleep." This rotated shift must keep their phone nearby in case of late night outages that need to be responded to.
What is On-Call?
RFoG - The transmission of radio frequency signals on optical fiber by varying optical signals.
What is Radio Frequency over Glass?
This tool is used to prepare the end of coaxial cable for a connector.
What is a cable prep tool?
This is a condition that happens when your body overheats. Symptoms may include heavy sweating, dizziness, and a rapid pulse.
What is Heat Exhaustion?
The #1 pick for the 2024 NFL draft. Usually has painted nails.
Who is Caleb Williams?
Used for monitoring/measuring node health and reliability. Consists of 4 dashboards: Outage Board, Network Activity, Event Summary, and Customer Summary.
What is Service Health?
OTDR - Analyzes fiber optic cable performance from end to end by testing components along the cable, including connection points, bends, and splices.
What is an Optical Time Domain Reflectometer?
This tool consists of 2 pieces and is used to identify or locate coax or twisted pair wiring.
What is a Progressive Toner?
We turn on our strobes and put these out every time we park our vehicle at a jobsite. These provide added visibility to prevent accidents.
What are traffic cones?
The hottest pepper in the world.
What is a Carolina Reaper?
Resolving a customer's issues and addressing all of their concerns on the first visit.
What is FCR or First Call Resolution?
ICFR - Describes the "flatness" of a channel or frequency range.
What is In-Channel Frequency Response?
This meter is used for testing speeds up to 10 Gbps. It is the only device capable of testing the Go Beyond Fast 2 Gbps service.
What is a Companion or NSC 200 meter?
What is Road Rage?
What 1989 movie stars Michael Keaton as a DC Comics superhero?
Who is Batman?
In MyScore, this metric is combined with SQC to give an overall score or percentage for Service Health compliance. Measurements include SNR, TX, and DS Uncorrectable.
What is Device Health?