Illinois
Safety
Indiana
Kentucky
Tennessee
100
The name of the denial letter sent to a customer that has bad debt and is unable to pay at the time they call to start service.
What is Past Due Debt Letter.
100
The name of the safety program currently being facilitated at the CSC.
What is SafeStart?
100
Required if a premise has been shut off for non payment of sewer and a new customer is calling to start service.
What is sewer release?
100
The name of the quick link that contains the KY customer advocate phone number.
What is State Specific Info.
100
There are times when we can't use the meter reading provided as it is believed to be incorrect. Use of an office estimate is acceptable in this instance if we are unable to resolve. How many office estimates may we use before escalating the concern to operations and what is the correct read type for this action?
How many is one and what is 13? At the time of the second office estimate we should be following the escalation procedure. While it may be necessary to office estimate more than once, it is necessary to escalate and document each time why office estimates are continuing. This documentation is important when issues linger for several months and/or are associated with a commission complaint.
200
The letter sent to the customer if the Delinquency Check identifies an issue with the premise and Lexis Nexis results are denied.
What is Positive ID Required Letter?
200
As an employee, you are required to display this at all times.
What is your employee badge?
200
The minimum amount required for an upfront payment for our Indiana customers.
What is a $10 or 10% whichever is less?
200
The number of days a medical certificate is valid.
What is 30?
200
AW uses mobile technology to get orders electronically to the field workers. Name the application that is used in conjunction with SAP.
What is Click (or Click Mobile / Click Schedule)
300
Customer's can expect to be place on this when they submit a Medical Certificate.
What is a medical installment plan.
300
There are 4 states that are often associated with an injury. Name all four.
What are Rushing, Frustration, Fatigue and Complacency?
300
The number of days a Medical Certificate is valid?
What is 10 days?
300
In Kentucky, all meter are located ______.
What is outside?
300
There are multiple ways to find service order results in ECC (CR&B), describe one of the methods.
What is under the Customer data in the BP and through the device to the SERdata tab
400
A customer will receive one of these if they default on an Installment Plan.
What is a reinstatement letter?
400
The name of the video aimed at 2 to 8 years olds to make them aware of safety.
What is Boo Boo Bandits
400
This charge helps accelerate the replacement of certain types of aging water infrastructure, which need to be upgraded to meet water service requirements and/or service standards.
What is DSIC?
400
AW collects meter readings by many different methods. The newest method uses electrical and cellular networks to transmit reading data. Name this method (both abbreviation and definition for the abbreviation.)
What is AMI, Advanced Metering Infrastructure
400
There is an important piece of data in the Dev Loc Class Overview link that can affect the accuracy of the meter reading. Name this data field.
What is the MIU number?
500
The percentage a low income customer must agree to pay upfront to be placed on an Installment Plan.
What is 20%?
500
The 4 critical errors that increase the risk of injury.
What is Eyes not on Task; Mind not on Task, Being in the Line of Fire and Loss of Balance, Traction or Grip?
500
The amount of time we have to restore service after a customer has paid to restore service after a disconnect for non payment.
What is 1 business day?
500
Like the rate category, the register group also has a "smart" naming convention. Give 2 examples of what information can be obtained from the register group.
What is: reading unit of measure; how many digit are expected in the read (pre-decimal digits); how many registers; and that it is a water meter.
500
Field service representatives refer to the location of an outside meter using several terms, one of them being "meter pit", what is another name often used
What are Tile, Vault and Setter?
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