Activation Lock
iCloud Support
iLog
Apple ID
iTunes
100
This version of iOS introduced Activation Lock.
What is iOS 7 (HT201365 - FMIP Activation Lock)
100
You need to do this before sending an iForgot Email.
What is verify customer identity.
100
Case contact, serial number, customer.
What is how you should enter information at the beginning of the call.
100
An Apple ID type that has 3 security questions.
What is secondary authentication.
100
Music, Photos, Podcasts and Movies
What is media iTunes can sync.
200
This is where you go to remove an activation lock without a device.
What is iCloud.com HT201441 (Turn off FMIP activation lock) PH2702
200
The temporary Support Pin and one piece of information.
What is how to reset security questions.
200
Physical Damage
What is a cracked screen, bent phone, etc.
200
Account type that has a recovery key.
What is Two Step Verification
200
Edit > preferences > devices.
What is where to find an iTunes backup.
300
When purchasing a device from a private seller, we should do this.
What is Check for activation lock. HT201351
300
Turned off auto renew and verified credit card number.
What is Refund the purchased storage.
300
Running Diagnostics
What is the gear next to the device for?
300
Where customers can edit their ID information.
What is appleid.apple.com
300
Genres, Albums, Artist, Songs, Playlist
What is ways to sort music files.
400
Contains the date of purchase, serial number, amount paid and sellers address.
What is Proof of Purchase (POP) CP1422
400
Where account recovery says true.
What is the security tab.
400
Sending a case to FMIP department after POP received.
What is forwarding the case.
400
Text me or Call me
What is the option you get when you tap 'didn't receive verification code'.
400
Removes a passcode lock.
What is recovery mode.
500
Recovery mode restore in iTunes.
What is after the POP is approved.
500
Apple ID Changes.
What is found under General > AppleID History.
500
Transfer to iTunes or carrier.
What is blind transfer. (CP56)
500
Not a full email address as the username
What is a Legacy Apple ID
500
Two ways to modify a subscription.
What is call iTunes support or cancel in settings.
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