Acronyms
POD
What is Proof of Delivery?
This site is where we take inbound calls, make outbound call and transfer calls.
What is ZendeskTalk?
This site gives us the most detailed information about routes, shipments and their drivers from any date and any filter.
What is the Dispatch App?
This is where you leave notes regarding a route
What is an assignment note?
These markets consists of the Northwest Region.
What is SFO, SMF, SEA and PDX?
IC
What is Independent Contractor?
You always do this at the end of every call.
What is setting a disposition?
This tab is where all in-app communication with all drivers occur.
What is Messenger?
This is where you leave notes for a specific stop/package.
What is a shipment note?
These markets consists of the Southwest Region.
What is LAX, SDLAX, LAS, and PHX?
DSP
What is a Delivery Service Provider?
This is selected to create a client ticket in Slack.
What is the bell emoji?
This group of clients are only handled by Dispatch
Specialty
This is the priority list for customer service duties.
What is
1. Calls
2. Slack
3. Live chats
4. Tickets
These markets consists of the Central Region.
What is DFW, HOU, AUS, CHI and MKE?
SOP
What is a Standard Operating Procedure?
This client group is for customer service reps.
What is Next Day Clients?
This is the dispatch sup
Jace
Doing this ensures drivers are actively delivering and report the drivers that are not.
What is route scanning?
These markets consist of the Southeast Region.
What is IAD, BWI, ATL, ORF, and RIC?
OOCC
What is Out Of Cold Chain?
These are your Customer Service Leads.
Who are La'Hannah, Serina and Dorethea?
These are your Dispatch Leads.
Tiffani, Jaymes, Kyndall and DJ
We send drivers this email when they inquire about their account, Branch payments, or any onboarding questions (background checks, tax questions)
What is drivers@gojitsu.com?
These markets consists of the Northeast Region.
What is JFK, EWR, PHL, HPN and HVN?