Rapport Building / Engagement
The first contact to the family is expected to always be what in instances where a phone number is provided. This should be followed by a voicemail and text message is necessary
What is a phone call?
With the flexibility of working from home and meeting weekly according to the needs of the family, you are able to do this
What is creating your own work schedule?
If in home (meaning they have not been removed from the home and placed elsewhere) they must be seen at every visit with the family
Who are the children?
This document is created during the first few parenting sessions in collaboration with the family to outline and guide services and what competencies should the focused on
What is the FNP (Family Nurturing Plan)
This is expected to be up-to-date weekly, including addresses visiting, and drive time; be sure to inform your supervisor and another colleague of your whereabouts.
What is Google Calendar
Open-ended questions, Affirmations, Reflective listening, and Summaries are referred to as what in rapport building techniques
What is OARS
Best practices are to set this up with the family during the intake process to better support follow through with the specific program
What is an ongoing schedule
When a case is open with DCS, this takes place after the completion of the CFA and upon creating / completing the Service plan, and again, towards the end of services upon completion of the Evaluation of Change (EOC)
What is a coordination meeting?
If a case has open DCS, the happens during week 9 of services, ensuring the parenting session continues as normal
What is the midpoint meeting?
FC and NP staff are expected to have 15 hours yearly of relevant related to the field and scope of work
What is ongoing training hours
If initial outreach via phone is unsuccessful, staff are expected do what to the clients home address on file provided by ADCS within 24hours of outreach / referral receipt
What is an unannounced visit?
It is important to ensure this system is updated consistently throughout the intake process and after to ensure smooth process of case management and billing
What is Extended Reach
Interventions such as; concrete resources, social support, individual oriented intervention, family-focused intervention, service facilitation and advocacy. Skills used during change focused work meetings, such as; motivational interviewing skills, focusing, representing, rehearsing action steps, advising, confronting, reviewing action steps, educating, pointing out endings an how the activities correlated to the UBSMART goals are all documented during what point of service?
What is changed focused work?
This session is a time to share observations with the parent, support the parent to reflect on the positives and negatives about the session, and plan or problem solve for next parenting session
What is the debrief?
Full Time staff that are crossed training must maintain what caseload of mixed cases (FC, SENSE, NPP).
What is 8 - 10?
An engagement meeting was offered by FC/NP or Supervisor to discuss barriers or concerns.
What is if parents decline or disengage from services
If you have a question or concern about a case you can utilize this time to work through your questions or concerns with another professional in a safe space
What is 1:1 supervision?
The goals of this are to prevent child abuse and neglect and promote the safety of children; strengthen parents’ ability to keep their children safe, healthy, and well cared for; service children and their families in neighborhoods of origin; reduce the likelihood of entry into out-of-home care for children receiving in-home services; reduce the likelihood of subsequent abuse and neglect reports; reduce the length of stay in out-of-home care for children who are able to safely reunify with a parent, and reduce the likelihood of re-entry into out-of-home care after reunification.
What is Arizona Family Connections
This is an evidence-based curriculum which focuses on parenting skills education and coaching . The goals of the NP program are to improve parents’ nurturing abilities in each of the following five parenting constructs: expectations of children; parental empathy towards children; non-violent discipline; parent - child family roles; children’s power and independence.
What is the Nurturing Parenting Program?
Staff are expected to work collaboratively with their supervisor as possible to get coverage for visits that will be needed if they are what
What is out sick or on vacation?
This is a client-centered, collaborative communication approach that helps people resolve ambivalence and strengthen their own motivation for behavioral change involving exploring a person's personal reasons and goals for change, empowering them by respecting their autonomy, and rolling with resistance rather than confronting it
What is motivational interviewing
If you are unsure of a program specific or related expectation, process or procedure, you can reference either of these documents to look for an answer
If assigned this type of case, a weekly email is expected to be sent from the consultant to the entire team working with the family regarding progress of services
What is a SENSE case?
If no progress is being made, the parent/caregiver is not reviving the full benefit of NPP services, and/or it is determined that services should not continue, at what time should the Practitioner request closure?
What is during the midpoint meeting in week 9?
RISE FCC’s and NPP’s will do what the same day but not later than 8am the following day including weekends, including a note (ie, name of visit, documentation completed, administration tasks, etc.)
What is punching time in DCI?