H V A C
The name of the filters that we sell.
EMAZE Filters
These are permanent washable filters.
The age type for Plumbing Safety Inspections is based off of
What is the age of the Water Heater for a PSI.
It is VERY common for CSR's to schedule PSI's based off of the Age of the home.
What is Moore Home Services Dispatch Number?
What is (707)800-3365.
How much is a Furnace only membership if a customer has 3 furnaces?
What is $29.85.
When you come across duplicate locations or customer pages, you email this email address.
The months of the year that AC and FAU maintenances are completed.
What is Air Conditioning maintenances are performed from April - October. Furnaces are performed from October - April.
The percentage of a club bank that a Club Customer can use towards a water heater
What is 0%
The Club Bank can only be used towards HVAC System Replacement (Partial/Full) & towards Windows 100% for whole home window 14 units or more, 50% towards whole home under 14 units.
How much is Moore Home Services HVAC Maintenance appointment?
What is $88.00
Save my CLUB...
If you said DISCOUNTS... YOU GET NO POINTS!
If you built the value..... YOU GET THE POINTS!
What is when you have asked a customer probing questions for their source of our contact information and they are 100% unable to provide that to you.
HVAC Stands for
What is Heating, Ventilation, and Air Conditioning.
What is..
-Specified in the tech's notes "No Warranty"
-A Rental Property
-Roots in the line
These are the steps to find the home improvement contract.
What is...
1.Navigate to the NC-Estimate/Sales Ticket
2. Click on files indicated by the paper clip icon under the Job History.
3. Look for home improvement contract. If you see two versions (Old) or (New) select NEW. It should have a green "completed" tag by the document.
4. View or print document.
What do you do when a customer declines for 2 or more months and wants to clear their balance?
What is apply bulk payment.
Where do you leave the following notes on Customer Accounts?
1. POA Update
2.Arrival Directions that are not on Google Maps
3. Customer paid a due balance for a job performed.
What is...
1. Customer Page
2. Location Page
3. Job Associated
This is the difference between a Heat Pump and an Air Conditioner.
What is how they operate to create heat. A furnace burns gas to create heat and distribute it throughout your home, while a heat pump absorbs heat from the outdoor environment and moves it into your home to provide heating.
A customer's system was installed in 2018, where can you find their parts and labor warranty information?
What is the installation job.
The "E" in E.T.H.I.C.S stands for Exceptional Service. How do I showcase this in my daily duties?
What is "I am in the business of building relationships, I do a little extra in everything I do. I am on time."
How much is the processing fee for Pre-Paid Club Memberships?
What is $39.90
What is the process to cancel a Sales Appointment?
What is...
-Add the 'Sales Pending' tag
-Unassign the Technician
-Place the job on 'HOLD'
-Notate cancellation reason in the Job history
- Email SLC Public
Explain the Heat Pump Defrost cycle.
What is a Heat Pump that is blowing out cold air when it first starts up and leaking water in the morning.
This is NORMAL for a Heat Pump, you do not need to schedule an appointment for warranty or repair. We just need to educate the customer!
How much is a Double Drum Drain Service for Club and Non-Club customers?
What is CLUB $262.00 NON CLUB $307.00.
What are Moore Home Services Service Technicians called on the Dispatch Board?
What is "OLD TECHS"
Can you sell your customer a Club Membership? Do it.
What is YES! If you did not use discounts.
What is NO! If you did use discounts.
What was our Jobs Booked Goal for February?
What is 5,300