Things we probably didn't know before
How do you rehire someone in PERC-o-manager?
Advanced filters under the search employee bar, then slide from off to on
What forms of direct deposit are acceptable?
A paper directly from their bank (preferred) or a screenshot from their bank app
If you see a lot of voids on your daily sales sheet, what could this mean?
STEALING!!! :(
What does the S in STEAMED stand for? Give an example
Simplicity through systems; position priorities, PERC, NBT training process
When did Hurricane Katrina hit New Orleans?
August 29th 2005
If the employee is clocked in but does not show up as an option to assign a drawer, what do you do?
The employee has an outstanding till in their name already, you'll sign in as them and checkout the till so they can be assigned to the new one
Who approves the work permit before a minor can begin training?
Angel
Should you refund an online order that is placed at the wrong location?
Only if the order has not been made already. The app has you verify the location!
What does T in STEAMED stand for? Give an example
Top line driven; getting involved in community events (customer retention)
"She's not being.... on time"
What is Biggby's guideline for returning the deposit to the bank?
It should be deposited daily, vary the times you go to the bank to prevent someone from robbing you
When should the PERColator give the new hires a time and date for their practical shift?
At the orientation
What is the impact annually of adding $.10 to a 300 cup count store?
$10,950.00 (ops manual 3)
What does E stand for in STEAMED? Give an example
Energy, excitement, enthusiasm; YOU set the tone in your store
"Well if they're really hungry they'll eat anything" (talking about homeless people)
Finian
When you fire someone, how should you have them exit?
Through the back door to prevent any kind of a "scene"
How many hours of training is required by Biggby standards?
24
How many times can a staff member be tardy before Biggby Coffee says to dismiss them?
3 times in a 90 day period (ops manual 4)
What does A in STEAMED stand for? Give an example
Always have faith, confidence, and courage; having trust in BIGGBY Coffee's framework and guidelines, even if it doesn't make sense at first
Who has a cat named Dino
Kylee
Where and when should you host staff meetings?
Where: Away from customer's ears, do not close the store early unless approved under holiday hours.
When: Either after hours* or you should have two meetings, one before the closing shift starts and one after so everyone can attend. (ops manual sec 4 p.46)
When should the NBT checklist meeting be held with a new hire?
Where can you go to see when an employee's time has been adjusted?
Jasper > employee punches audit
What does the M in STEAMED stand for? Give an example
Maintain long-term sustainability through profitability; controlling the controllable costs to fund future investments
"We should have our next manager's meeting at the hookah lounge"
Charles