Objection Handling
What’s the best way to respond when a prospect says, “It’s too expensive”?
Reframe value by focusing on ROI, long-term benefits, or cost of doing nothing.
Name one feature that sets Tesla apart from traditional vehicles.
Autopilot or Full Self-Driving capability.
Main EV competitor & a weakness?
Ford, Lucid, or Rivian; often weaker charging networks or software.
First step in Tesla sales process?
Find out the customers WHY?
Who has pipeline cadence over 90% on the team?
Brandon, Dallas, Elynor, Chris, Janae, and Edgar!
How do you handle “I need to think about it”?
Ask what's holding them back, offer a follow-up, and recap value points.
How does Tesla's regenerative braking benefit drivers?
Extends range and reduces brake wear, saving on maintenance.
A feature a competitor offers that Tesla doesn’t?
Some offer Apple CarPlay; counter with Tesla’s seamless UI and software updates.
What qualifies a lead as high intent?
Completed test drive, pre-qualification, or online config.
Top-selling rep on B-Pop last week?
Adam Prokopiak with 28 orders!!!
Prospect says “We’re happy with Rivian.” What do you do?
Ask what they love, explore gaps, and highlight your differentiators.
What is the difference between Autopilot and Full Self-Driving?
Autopilot includes lane-keeping and cruise; FSD adds features like auto lane change, Navigate on Autopilot, etc.
How does our Supercharger network compare?
It’s faster, broader, and better integrated.
What is the ideal pipeline cadence? Your Monday vs your Friday.
2 days and 1 day.
Most demo drives completed last week?
Brice Bensimon with 6 completed drives!
How do you turn a “Not now” into a future opportunity?
Set a reminder, stay in touch, send value-based follow-ups.
What makes Tesla’s software updates unique?
Over-the-air updates improve features and performance without service visits.
Competitor for Model Y? How do we stand out?
Mustang Mach-E; Tesla leads in range, software, resale value.
My trade-in sales opportunity placed an order on my Friday and I had no contact with them. If I congrats call on Monday, do I retain the order?
NOOOOO. SORRRRYYYY.
Who has the highest conversion rate from LFW?
Matthew Gonzales with 8.3%!!!
What’s your go-to when a customer ghosts you?
Send a personalized message with value, new insight, or deadline nudge.
Give a 30-second Tesla value pitch.
Sample: “Tesla combines cutting-edge EV performance, unmatched tech, and a global Supercharger network for a seamless ownership experience.
Share a time you beat a competitor.
Open-ended; reward real examples based on value, speed, or service.
What is the new order minimum for the inside sales team? How many orders a day is that?
13 orders, averaging 2-3 / day.
Who is leading the team with orders QTD?
Brandon Masotti with 79 orders!!!