A person who buys goods or services from a shop or business.
CUSTOMER
A journey made by air in a plane.
FLIGHT
To arrive at a hotel or airport and give your details to the staff.
CHECK IN
The fixed amount of money you receive every month for doing your job.
SALARY
Someone who is nervous or uncomfortable about meeting and talking to new people.
SHY
A lower price than usual, or a reduction in the cost of something.
DISCOUNT
A long line of vehicles on a road that cannot move or can only move very slowly.
TRAFFIC JAM
To phone someone again later because they were busy before.
CALL BACK
A word used to describe someone who does not have a job but is looking for one.
UNEMPLOYED
Someone who gets annoyed if they have to wait for something.
IMPATIENT
A line of people waiting for something, like paying at the supermarket.
QUEUE
A large, heavy vehicle used for transporting goods by road.
LORRY / TRUCK
To put something in the bin because you do not want it or need it anymore.
THROW AWAY
To stop working permanently, usually because you have reached a certain age (like 65).
RETIRE
Someone who only thinks about themselves and does not care about other people.
SELFISH
The money that is returned to you if you take back something you bought.
REFUND
The bags and suitcases you take with you when you travel.
LUGGAGE / BAGGAGE
To stop doing something, like a hobby or a bad habit (e.g., smoking).
GIVE UP
A job that lasts for only a short period of time, not forever.
TEMPORARY JOB
Someone who is always telling other people what to do.
BOSSY
To tell a shop assistant or manager that you are not happy with a product or service.
COMPLAIN
A strap in a car or plane that you fasten to keep you safe in case of an accident.
SEAT BELT
To reduce the volume of music, or to say "no" to an invitation or offer.
TURN DOWN
The exams you have passed or the degrees you have earned at school or university.
QUALIFICATIONS
Usually a child who behaves badly because they always get everything they want.
SPOILT