Reservations
What percentage of deposit do you need for Straps?
100%
No please place in S05 , it doesn't get moved into first choice by Inventory control right away. They make these inventory moves at 8am and 5pm on the back end.
When returning a Remit or Merch credit what do you need?
Manager signature
What percentage deposit do you need to put something on reservation ?
40%
If you sell something outside the B2B what will happen?
Redlight. Please inform Operations of the scenario so they can relay to Redlight team.
If returning a Merch credit or Remit that was paid in cash, what are the 2 ways to get them there cash back?
Mail check refund , wire transfer return.
How long can something be on reservation for?
2 months
What rejection reason do you use when cancelling a B2B ?
Z01
Remit was purchased with a card ending in 1008 on 4-19-26, Client comes back to finalize purchase on 4-25-26 and uses the remit previously purchased and the same card ending in 1008 for the balance due.
Is this same card same day needing manager signature?
No, the thought process is when the card was swiped so since the remit was purchased different day it is not same card same day
ADDED BONUS: we cannot make a remit with card 1008 on 4-19 then use the remit with the same card. This is a policy violation.
Can you use 2 deposits on the same transaction?
What do you need to confirm before finalizing invoice.
Yes, To see how they were paid. Cash over 10k, 4 cards, PBL
Products which can be handled with Back to Back Orders are:
Jewelry, Watches, Accessories and Leather Straps
Spare Parts
What report comes out every quarter to help manage open deposits? and what actions are needed ?
Open deposits report ,Valid , Returned, Client unavailable.
When filling out Transfer of credit form for deposit for use on another profile other than originally purchased, Do both people on the separate profiles need to be present?
Yes, they both need to be present to consent and sign the transfer of credit form.
If you see no ETA or stock of the creation you would like to B2B, what do you need to do prior to placing a B2B?
A MyCatalog request, so the sales associate can communicate and confirm the lead time given by merchandising to the client.