Customer Service
This is the first question to guide a customer to help find their shake of choice.
What is "a creamy shake or a fruit smoothie"?
The #1 allergen rule at Shake Smart.
What is "we are not a nut-free facility"?
The destination to find the daily hours for wrap prep and the daily ingredients.
What is the wrap prep message chat on the Main iPad?
The number amount of any ingredient that is consisdered a low stock alert sent directly to Emily.
What is 2 of any ingredient?
Ex: 2 boxes of bananas, 2 yogurt containers, 2 sleeves of acai bowls.
The correct method to wipe down counters.
What is moving everything off the counters and clean with a spray bottle and clean rag?
The correct method to close out 1 swipe, including the dollar amount of one swipe.
The substitute ingredient for a major allergen that we deal with daily, and the price according to the product.
What is almond butter, $1.00 for as an add and $.50 as a substitute?
The proper method to use knives and clean.
What is use once and automatically clean before returning to holding spot?
These are the items we make in-store that require preparation the previous day.
What are cold brew, overnight oats, protein balls, and wraps?
What is daily or every other day?
The appropriate response to a customer interested in using cash.
BONUS: 200 points
The name of the only meal plan we cannot accept.
What is cash tips only, but accept Apple Pay and most meal plans?
BONUS ANSWER: What is the 50/50 meal plan?
The proper method to using a nut free blender.
What is assuring it is peanut-free but not tree nut free, almond butter can be used in the peanut-free blender?
The only wrap that does not have cheese and automatically has 1 side of avocado.
BONUS 100 each
The only sauce that is not vegan.
The dollar amount for a side of avocado and scoop size.
What is a veggie wrap?
BONUS ANSWER 1: What is pesto sauce?
BONUS ANSWER 2: What is $1.00 for a black scoop?
The place to find all major expiration dates.
BONUS 100
The only ingredients that do not need an expiration date.
What is the fridge doors?
BONUS ANSWER: The opened dry goods that are stored on shelves, no open boxes left ever.
The areas of the store mopped nightly or every other day.
What is the area behind the counter nightly, and the back and front of the store when able?
The best way to ensure that a customer receives all items in their orders.
What is leaving 1 receipt with the order on the counter?
The protein scoop used for plant protein powder, and the price to substitute.
BONUS 100
How much for an extra scoop of plant protein?
What are the same scoops, and $1.50 no matter the size?
BONUS ANSWER: $1 for an extra scoop of protein, and $1.50 for every scoop of plant protein substituted.
The time to complete wrap prep.
What is assigned on the wrap prep message chat, or at the soonest convenience?
The temperatures of any fridge and freezer that is too warm.
What is a fridge at 40 and a freezer at 20?
The only times to use bleach in the store.
What is when cleaning on the floors, under the sinks, the drains, and to get rid of dried and crusty fruit?
The appropriate way to response to a customer when they are unhappy with their order.
What is to apologize first, offer anoter item, and prioritize first in the line of operations?
These are the 7 items that are NOT gluten free.
What is oatmeal, overnight oats, granola, oat milk, Dave's bread, whole wheat wraps, and superfood powder?
The proper way to find and make tuna salad.
What is using the instructions sticker, food processor, and following the portions correctly?
The method to ring up a mistake shake and % applied.
What is adding the right size and ingredients, then marking as Remaking 100%?
The easiest method to clean a spilled shake.
What is a mop on the floor and a water dipped in the sanitizer for the counter?