Situations
What's one way we can connect with our guests virtually outside our 4 walls?
Strava! Montgomery County lululemon stores have come together to create a MOVE group that our guests can join using a QR code
what fabric are the new around the ear masks made out of?
luxtreme spacer fabric!
is the align bra reversible?
yes!
What can you find under the community tab online?
training tips, videos, interviews, training plans - a place for our guests to learn more about the different ways to sweat!
what inspired the new "forward fold" collection?
origami!
A guest calls and tells you that something happened to their product and they want it replaced immediately! How do you handle this situation?
We shouldn't make any promises over the phone, always tell the guest to bring the product into store for an educator to take a look!
The new ribbed leggings belong to what fabric family
luxtreme
How can we look up a guest's purchase history on the BBR?
Using Guestbook!
does the ribbed contoured racerback cropped yoga tank have a built in bra?
nope
name three new running accessories
race kit hat, fast and free run hat elite, run all day backpack
A Guest comes in talking about how they like to run and mostly do so at night in the summer when its not so hot - what products would give them the most visibility at night?!
Crinkle Dust Reflective Alpine White Multi (hat, scrunch, bra, find your pace short, fast and free hat)power stride crew sock reflective,
what is the shortest length an Align leggings comes in?
17''!
Input the color into the search bar eg: "grape thistle" and it will pull up all products with that color across mens/womens/accessories
how many colors does the fast & free pony hat come in?
4! Pink punch, white, black, and camouflage!
What is earth dye and why is it unique?
the dye is made from plant waste from agricultural & herbal industries! Over time, it will fade into a well-loved & worn-in look
Guest comes in looking to return an item without a tag, what can we do for them?
If the item is truly unworn, we can always rewrite a tag!
What fabric are Surge tights made out of
Nulux!
You have a guest coming in looking for a top with UV protection, what do you do?
Sue your BBR to see if we have a top with UV protection & we do: the UVP Run short sleeve shirt! Then suggest trying on a swiftly or sculpt tank to find the best size to order online!
how many silhouettes does the fundamental Tee come in?
7! SS, LS, V-neck, Oversized, tank, SS Henley, LS Henley
What do the men's chest pocket relaxed fit tee and women's adapted state training jogger have in common?
They are both treated with a plant seed-based finish to help wick sweat
How can you recommend a size for or a guest for an online purchase, using the product or tools we have in-store?
What is: Size chart, trying on comparable fitting products we DO have, Guest profile
what fabric is the Men's chest pocket relaxed fit tee made out of?
a sweat-wicking oxford fabric
Name 5 Online Only styles
if you know you know
Do we have an away from body short with built in biker shorts?
Yes! the zoned-in HR 2-in-1 short which is an online only style
which men's shorts has the most zipped pockets?
The license to train short!