Soft Skills
Define Soft Skills
Communication skills or people skills
Define customer service in regards to being a hairstylist!
Define Work Ethic!
Define time management
Being on time:)
What has been long standing sources for what is new and exciting in the industry?
Consumer and professional magazines!
Good speaking and listening skills will allow you to what?
Communicate your vision to your client effectively and ensure that their expectations are met.
Good costumer service meets the clients expectations; Great costumer service does what?
It exceeds the clients expectations!
What are Ethics?
The moral principles which we live and work!
Being on time is a critical component of what?
Being professional!
What is the newest and easiest way of gaining education?
Social Media!
Define Nonverbal Communication
Communication expressed by body language!
What are the 3 things to exceed your clients expectaions?
Name one of the four traits that goes hand and hand in having a good work ethic.
Motivation, Integrity, Good technical and communication skills, enthusiasm and passion.
In the beauty business, time is what?
MONEY
What is another way to expand your education that can be more hands on?
Trade shows
What percentage of success comes from your ability to communicate?
85%
What is the first and most important part of the hair service?
Consultation
Why is it important to have good technical and communication skills?
It will always ensure that expectations are clear and correct results are delivered.
Poor time management skills will have a catastrophic effect on what?
Your professional reputation, your success!
What do man classes provide to you expanding your skill set?
Certification
Name 3 nonverbal actions that send a negative message
voiding eye contact, not smiling, tapping your foot, crossing your arms, standing with shoulders slouched, chewing your lip, furrowing your brows.
Name 3 skills in costumer service!
Empathy, communication, patience, problem solving, active listening, reframing ability, time management, adaptability!
Motivation and drive will place opportunity all around you!
Sometimes instances happen and we do run late, if so, what do we do?
Communicate to those it will effect immediately! Both clients and coworkers!
Before attending any class, what should you do?
Do your research!