APPOINTMENTS
Time frame a Pre-Op appointment must be scheduled within the confirmed surgery date?
"I pricked my finger to check my sugar and that number seems higher than normal"
What is Patient Safety, Blood sugar: High/Low, patient verbalizes concern
I need help with coordinating my ride for my visit next week...
What is Transportation Request
What is Amelia escalation Pop-Up green workflow?
I want my PCP to recommend a Dermatologist to help me with my acne breakouts.
What is Patient Needs a referral, Smart phrase .ptreferralrequest
This should be selected anytime a patient is requesting a same day appointment for an Acute Issue Only (non-emergent)?
What is Open Slots
"Being 9 months pregnant I cannot remember the last time I was able to see my feet so the swelling in my ankles is no surprise, I need to schedule my next routine prenatal care appointment"
What is Patient Safety, OB Patient, All OB patient's with Symptoms
I am Dr Cooper and need to speak to Dr Smith regarding a Mutual Patient...
What is Provide to Provider: Warm transfer for applicable department
I am calling for my dad, I make all his appointments...
What is Third Party caller workflow
I am wanting to get the pneumonia vaccine if possible...
What is Telephone encounter to the provider nurse pool
Reason for cancellation if appointment is canceled less than 2 hours from time of call?
What is Late Cancel
"I didn't see the baseball coming but it hit me right in the left eye, it is not red or painful but I think I need to make an appointment"
What is Patient Safety, Eye: Injury
I need to schedule my son for his weight check...
What is Nurse Visit
I can confirm my Name, DOB but cannot confirm the address they would have on file. I know I would never want to provide my social security number....
What is Phone number on file
What is Rx refill, mark as High Priority
The workflow that should be followed if the patient was a previous patient with Primary care but has established care with an outside PCP, and is wanting to be seen by PHC for an Acute Symptom only
What is Urgent Care
"I think my 3 year old swallowed a piece of her Lego toys, I did not actually see her do it and she isn't choking, can I get an appointment soon"
What is Patient Safety, Choking/Swallowed foreign object
I have been feeling so dizzy lately and I am sorry I waited till so late in the day to call but I was trying to get done with work....Is there a Nurse available?
What is After Hours calls?
What is Standard HIPAA verification procedures
I called yesterday and was told a message was being sent, I have been waiting for someone to call me to let me know how much Vitamin D I should be taking each day...
What is edit/addend a telephone encounter
The department that should be used for scheduling a Department of Transportation Physical?
What is Occ Health
"These headaches that I have had since I was 14 are no joke, thank god they have not gotten any worse or that it effects my eyesight. My mom takes blood thinners but I don't so I tell her I am not too concerned, I think its just time to schedule a follow up with my PCP"
What is NOT patient safety, Headache: Severe, vision changes, sudden or on blood thinner
I need to schedule my next trigger injection into my left wrist
What is Procedures
I am trying to make the first ever appointment for my infant daughter, I am ready with her insurance information to provide to the agent because she will not have a chart on file, I deliver in New Jersey...
What is send the caller to the office of choice using Practice specific information
I hope someone can call me and tell me the results of my chest x-ray as soon as possible because I have an appointment with a Pulmonary doctor tomorrow morning...
What is Mark as High Priority?