Chase Answers
Settlement Process
What are the steps to complete a settlement?
Enter details in Settlement User Action
Enter Promise Details
Read Settlement Finalization Disclosure
Where can you find promises in ICP
Promise Schedule Tab and GUI under Recovery IRU tab
Credit Reporting
Does Chase report all accounts to the credit reporting agency?
No. Chase does not report every account to credit agencies.
How can you quickly search account history in ICP?
Use the Filter Button
Authentication
When verifying a customer we need their first and last name and how many other pieces of information?
1 - Ether the last 4 of Social, OR, MMN, OR, DOB
Where should you confirm if payments were completed or failed in ICP?
Using the Financial Transaction History Tab
Unconfirmed Bankruptcy
When a customer says they are filing bankruptcy but does not have BK information, what do you do?
Update account as Attorney Representation Handling then continue to collect
How do you determine if an account was settled with a vendor?
In the CDS. It will say Settlement/PPA and the dollar amount will be listed in the settlement and payment section.
Disclosures
What is the call monitoring disclosure?
How can you tell an account was settled in Pre Charge?
The notes will have a tag that says PRECOINF and will have an offer listed in the notes, or use Documents tab and load documents from before charge off and look for STL id