PLS
This is a person who certifies and recertifies champions
Educator
This brightens someone's day
Surprise and Delight
A champion certifies in these two areas
Fitness and aquatics
Leads training consist of these two components
self directed e-learning and virtual/in-person module
This person must complete leads training before becoming
A Champion
This person certifies swim instructors
Champion - Aquatics
The two parts of the Y Way Experience program
Service that Shines and Moments that Matter
SME stands for
Subject Matter Expertise
As a new Y leader you should complete the leads program in _____ days
90
There are _____ steps in the Learning Model
4
PYD stands for
Positive Youth Development
You will find firsts and milestones under_______
Moments that Matter
A champion trains in these three areas
PYD, HDC, Sales
This group created the leads program
YMCA Canada
Name the step that includes benchmarking and coaching
Performance
If you want to learn to sell a membership you would take the ________ training
Seven Steps of Selling
Choice is a part of _________
Service that Shines
who should you contact if you want to be a champion
your leader
SBA stands for
Strength Based Approach
Step 3
Practice and Coaching
HCD stands for
Healthy Child Development
This fosters confidence in the YMCA with modern, clean and well-maintained facilities that prioritizes safety and the care of the environment
Trust
These are the four priorities of a champion
recruit, instruct, coach and certify
Name the three purposes of leads training
Program Quality, Consistency and Safety
The step where you acquire knowledge
Step 2