GEM
Products
Services
Let's Get Digital!
Fun and Games
200

Confidence, friendliness, job knowledge are a few things observed in evaluating proficiency on this evaluation tool. 

MEETs

200

They are accepted by 75% of retailers, contain RFID, can send an encrypted signal at Point-of-Sale and are called "Tap and Pay"

Contactless Cads
200
Members must opt in to this fee based service, which will them to overdraft their account up to $500.

OOPS

200
Getting a cashier's check to pay rent every month is made easier with the ability to do this online.

Order Cashier's checks.

200

Don't forget to sign your members out of this 

Branch Greeter Log

400

They play a vital role in how GEM is trained, utilized and accepted.  Team leaders and team members can serve in this role.

GEM Coaches

400

Type of credit card secured by funds in a member's savings account.

nRewards

400
Navy Federal's fast, easy personal payment or funds transfer service available on the Mobile App.

Zelle

400

Go to _______________, then ________________ in the mobile app to find your access number. 

More, Profile and Settings

400

Required with transactions over $3000, or for credit card cash advances.

Second ID

600

Our outstanding ability to Guide and Engage members was one of the reasons we won this.

The BOAST award.

600
Offered to members with a qualifying deposit, the Active Duty checking account makes direct deposits available 1 day early and refunds this amount for ATM rebates.

$20

600

No need to buy stamps, envelopes or log into different company websites when using this service to pay your bills. 

Web Bill Pay

600

These MSRs are responsible for maintaining their knowledge of online and mobile banking, ATMs and serve as an advocate for their teams.

Digital Champions

600

Implemented in February 2021, this aligns all of Navy Federal's deposit channels and makes $225 available with all check deposits.

Funds Availability Policy

800
Sent to members by Branch Operations to measure members' satisfaction with their branch experience.

Branch Experience Survey

800
Valid for 60 days, may be used at any dealership and must contain a validation code, provided by Navy Federal on the back of this type of check.

PAL

800

Who we refer members that are interested in investing in stocks, mutual funds and retirement investing.

NFFG

800

The online platform allowing members to access mortgage applications.

HomeSquad

800

Enhanced security feature that sends a text, email or push notification to allow members access to online banking or mobile app.

2-Step Verification

1000

The unique service approach Navy Federal uses to explore opportunities to engage with members. 

GEM (Guiding and Engaging Members)

1000
A balance of $2500 is required to earn dividends on this type of account

Money Market Savings 

1000

A Navy Federal service that offers all members a fast, safe, self-service, interactive tool to access, control and manage their credit.

Mission Credit Confidence Dashboard

1000
The endorsement that is required to be written on the back of every check deposited via mobile app

"For eDeposit only at NFCU"

1000

The greeting used or how we call Navy or Coast Guard ranks E4-E6.

Petty Officer

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