"These Are The Rules.."
"Can i have my food expedited?"
What is because food is shipped directly from the manufacturer
In QA what does "KPI" stand for?
What is Key Performance Indicators
"No i can not Add the pet parents Credit Card over the phone from you"
What is a VCA
Can you place an Order for food
What is yes i can
"Can you replace my order for me, it was lost in transit?"
what is No. Submit a case for omni to contact wedgewood
"Why Do you have to transfer me to a Pharmaceutical Technician?"
What is because i am not a License or training Pharmaceutical Technician
What does the QA Specialist track and who do they report it too?
what is the average QA score of the advisor each month and they report it to their supervisor and manager?
"Vetsource can not place orders for this partnered clinic"
What is a Banfield clinic
Can you replace a bag of food lost in transit
No, a refund is issued and the order is remade
What are the only two ways pet parents can request a refill from Vetsource
what is calling IVR or from vetsource request a refill tab
A clinic is looking to close their vetsource home delivery account. what should the advisor do?
what is submit an at risk level three case.
What is the minimum score that your QA can be to consider passing?
90% is the minimum score QA can be
Pet parents are unable to add their pets from which ecom site
What is a VCA
can you suggest which size flea and tick medications i should get for my growing puppy?
What is no, we can not make suggestions
"i Forgot to add the promo code LASTFROST to my Wedgewood Order, can you apply the promo
No, Wedgewood Orders do not accept promo codes
*Daily Double*
"Why did Vetsource Cancel my Tramadol, i just refilled it early?"
What is because it is a refill to soon for a controlled substance
You will lose points if you, "Fail to properly identify, and email, the ADE Form to the customer, (or transfer them to Tier 2 if they wish to self-complete). Under which KPI Category?
What is Documentation
"No, we can not see if this Pet Parent has active Auto-ships with your Partnered clinic"
What is a Banfield clinic
" i did not receive my replacement Order, can you replace it again please?"
What is No, we have to refund the Order
"I'm calling because my pet started itching when it took the medication what should i do?"
what is call Wedgewood directly
"Can your Pharmaceutical technician place an order for Gabapentin Tiny tabs 50mg/tab 80 count bottle for me?"
what is No, it is a compounded medication
What are the Five soft skills needed for advisors?
What is Communication, Empathy, Problem Solving, Willingness to Learn, and Adaptability
*Daily Double*
"That was an in-clinic purchase"
What is a Banfield and PetIQ Clinic
"Can you tell me the difference Between Iverhart Plus and Heartgard plus?"
What is No, I have to Transfer you to the Pharmacist
"My pet passed, i was wondering if i can get a refund on this item i have not opened the box of this medication."
What is No, pet passing does not Qualify for a Wedgewood refund