DEFINITIONS
The continuous pursuit of excellence using a standardized and systematic approach.
What is Quality Improvement?
Team member who provides approval for project deliverables or process changes
What is Executive Sponsor?
A planning team that meets regularly to develop the project and provide ongoing oversight.
What is Joint Review Team?
A high-level process map that gathers sources, inputs, and customers.
SIPOC
Utilizes brainstorming, affinity diagrams, and Ishikawa diagrams
What is Root Cause Analysis?
A set of activities or work tasks that make up a procedure.
What is process?
Provides informal leadership and consultation to the project team.
What is QI Coach?
Documents decisions and action steps of the project
What is meeting minutes?
A high-level process map that demonstrates visual representation of flow and includes supporting data.
Value Stream Map
Tool that is used to help identify change ideas.
What is a Driver Diagram?
Focused on improvement of clinical outcomes and member experiences.
What is Performance Improvement?
Develops project timelines and ensures adherence
What is QI Facilitator?
Used to understand how well the QI team stuck to the agenda.
What is meeting evaluation?
5 (or 6) steps that will clean up a process.
What is 5S?
Tool that uses multiple criteria to narrow down choices.
What is a Prioritization Matrix?
A person who has received quality improvement training and participates regularly in leading departmental process improvement projects.
What is QI Champion?
Has deep knowledge of the process or area in question
What is project lead?
Establish these at the beginning of workgroups. Access as needed throughout the project.
What are workgroup rules?
Restructuring the work environment to reduce or eliminate errors.
What is Poka-Yoke or Error-proofing?
Tool that identifies the short-term, intermediate, and long-term outcomes.
What is a Logic Model?
Focused on identifying, analyzing, and improving existing business processes and systems.
What is Process Improvement?
Shares knowledge, expertise, and participates in meetings and discussions
What is subject matter expert?
Person responsible for notifying key stakeholders of progress through minutes and other communications
What is a QI Facilitator
A process map that identifies responsible individuals and can be used as a training tool.
What is a detailed workflow?
Tool that requires teams to test a change and study the outcome.
What is a PDSA?