culture
Which of the following are often unwritten:
a) company slogan
b) company values
c) cultural norms
d) company benefits
PennDOT is a centralized agency, with lots of bureaucratic procedures and a tall chain of command. PennDOT has a ______________structure.
mechanistic
FMLA allows individuals to take ___________weeks for personal or medical leave, for them or the family
12
When Colgate buys a jewelry business, this strategy is called____________
diversification
Etown combined its 22 departments into 6 schools. What kind of change is this?
change in structure
A Zappos customer rep sends flowers to the funeral of a client without checking with her manager first (because serving the customer is very important, no matter how you do it).
Zappos ranks highly on ________________
outcome orientation
When Tom Brady got vaccinated, many of his fans have followed. Brady has __________power.
referent power
What should Amazon do when a warehouse employee became pregnant and can no longer lift packages?
When United Airlines merged with Continental Airlines, this strategy is called______________
horizontal integration
Due to the pandemic, grocery stores started offering curb pick-up options. What kind of change is this?
change in technology
A culture where most employees hold the same values is called______________
a shared/ strong culture
When Jim threatens his employees with firing if they don't do their jobs, Jim has ____________power.
coercive power
One of the main reasons for early turnover is a bad ______________program.
orientation
When Gucci emphasizes elegance and style over competitors' products, this competitive strategy is called _______________
differentiation
Mikayla hired a new manager, Mike, at Target. Mike has new ideas to improve the company operations, which increased efficiency by 10%.
These changes at Target were prompted by _____________factors.
internal
Due to the miniaturization constraints, at Rolex, precision is everything. Rolex ranks highly on ________________
attention to detail
Landon currently supervises 5 employees, but he could supervise more. He asks his boss to increase his______________
span of control
Forecasting the # of employees needed in the next 3-5 years is called_________
employment planning
When General Mills conducts research into its advantages and disadvantages as a company, as well as the positive and negative trends in the market, it engages in ____________________
SWOT analysis
in Japan, death from overwork is called __________________
karoshi
What does Zappos do to weed out people who don't fit its culture?
It pays them to quit.
At Southwest Airlines, employees are encouraged to break the chain of command. This is called an _______________policy
open door
A performance evaluation method that asks your teammates, your boss, your subordinates, and your customers to evaluated you is called, _______________
360 degree feedback
When Macy's needs to close 100 stores because of declining performance, this corporate strategy is called______
renewal
Sara, a K-12 teacher, has to follow specific guidelines in what to teach and how to teach her classes. Sara experiences stress due to ______________.
low level of autonomy (task-related)