easy
The amount is $2.65.
What is convenience fee?
Options for minimum deposit required.
what is no deposit required if the applicant is at income level 1 AND 50% of the deposit is due.
LPC & PLP
What is late payment charge? What is parts and labor plan?
Gas service is in PGW’s name
What is a F-AIMS account?
In the acct jetson, this is used to view info on a COR’s 3rd party designee or authorized caller.
What is misc pers tab?
The system you use to accept payments over the phone.
What is KUBRA?
V Concept
What is Person Account Premise Service Point USA?
UWAC
What is user without a contract?
Phone payments taken after this time are processed the next day.
What is 4PM?
I just used this because AIMS & Outlook was down.
What is a 253 card?
This is required when there is a credit check fail.
What is a security deposit? What is a CDL?
Deposit Installment Payments
What is 50/25/25?
COR & CGI
$5000
What is the maximum payment amount that a customer can pay online or by phone per transaction?
Name the four steps for customer contacts.
Was the customer satisfied? Why did they call? What did you do to address their concerns? Who called?
last two things you will say to the COR at the end of the call
What is have all of your concerns been satisfied? Thank you for calling Philadelphia Gas Works?
No matter what, this income level is not required to pay a deposit.
What is level 1?
CRP & ASB
What is customer responsibility program AND actual suggested budget?
The jetson I changed COR telephone in BCCS.
What is person or What is person jetson?
Different ways a customer can make a payment
What is online, IVR, retail cash, and mail?
When the service turn on is complete but before the Utility Service Agreement exists.
What is a linked premise?
The point in PGWs customer service processes when the account and service point meet.
What is utility service agreement?
LIHEAP & NPSO
What is low income home energy assistance program? What is non payment shut off?
I created a deposit in BCCS. I used a Jetson.
What is payment arrangement jetson?
COR calls & needs their apt heater serviced today bc it is going to be very cold tonight. The COR tells you that she has her elderly mother living with her & cannot wait for PGW to come out tomorrow. What do you do?
What is Refer the call to a QA or supervisor for handling?