Hospitality
This is the main goal of Back Alley Bowling, as outlined in our mission statement.
What is providing an amazing entertainment experience to every guest every time
This cleaning product should be used on all food surface areas
What is Cleaner Sanitizer Surface RTU
When running late, this should be the first thing you do
What is call the center and ask for the MOD
After greeting a guest, this is the next question you should ask
What is "Do you have a phone number or email with us?"
Time and a half
What is holiday pay
Good service is providing guests with what they ask for or the technical delivery of services or goods, while this is the positive emotional response guests experience when good service is provided.
What is good service vs hospitality
You should use this app three times during your shift: after clocking in, during downtime, and before clocking out
What is Restoke
This is the only question you may ask to determine if a dog is a service animal
What is "Is the dog a service animal required because of a disability?"
The place where you check the guest's bucks balance
What is company
Monday through Friday from open till 4:30
What is the All You Can Bowl subscription
This is the result when good service is provided without hospitality, while this is the outcome when hospitality is paired with good service.
What is a transaction vs an interaction
This is the acronym used to properly remember how to use a fire extinguisher.
What is PASS
You cannot clock out until you have done this with a manager or supervisor
What is check out with the manager or supervisor
The amount a guest earns per dollar spent for Bucks
What is $00.01
Can be identified when the rake and the A2 are visible and the machine is resting on the deck
What is a 270
This reaction is required when both the guest's emotions and the responsibility of the issue are high, and it involves doing everything possible to retain the guest and ensure they return
What is the red carpet
This type of workplace violence involves an incident committed by a customer or client
What is Type 2 workplace violence
This is what you should do if you are unable to find coverage for your shift on short notice
What is notifying your direct 4-6 hours before your shift
The final step of the Buck's transaction
What is confirming on OPPS zone
Acts as cash but is not cash
A coupon ticket
This is the first step in resolving a guest complaint, where you actively listen to the guest without cutting them off.
What is listening
The application is used for reporting something that is broken or fixed
What is a maintenance request
These items are not acceptable for attire at Back Alley Bowling.
What are polo shirts, T-shirts, jeans, shorts, crop tops, ripped pants, leggings, and athletic wear
A guest has a total of $100 and a Bucks amount of $27. They want to use their Bucks; the next step is to?
What is split the transaction
This happens when the rake stays down and remains back after the pins have been cleared, and only a mechanic can fix it.
What is a 180