Talk Wendy's to Me
You give immediate and specific feedback during this type of TTM
What is talking through position
There are this many walk-thru zones
What is 6
When evaluating "people" you always want to make sure you have your crew trained and in the correct _______?
What is position
You need this many people in order to open up the inside sandwich station.
What is 7
How often do you change out your sanitizer water?
What is every hour or as needed
In what type of TTM do you utilize open ended questions to improve future performance?
What is talking out of position
There are this many types of walk-thrus
What is 3
Which section of POPDR should you look for food safety issues?
What is product
Name at least 3 things that should be included on a shift plan
What is the hold time for sliced cheese?
What is 8 hours total
How often should managers use TTM?
What is every shift/every day
In what type of walk-thru would you look for food safety issues?
What is a service walk-thru
What does the "D" in POPDR stand for?
What is direction
As sales volumes decrease, each crew member has _______ responsibilities.
What is more
What are the 3 major types of walk-thrus?
What are opening, service, and closing
In what type of TTM should you give the employee a personal goal?
What is Talking Into position
If possible, the Ops Leader should NOT be what?
What is locked into a position.
What is the importance of restock?
What is to be rush ready
What is used to determine how many labor hours a store gets?
What is the sales forecast
What is the holding temperature for grilled chicken?
What is 135 or above
In what type of TTM do you use open ended questions?
What is in ALL types of TTM
During an opening walk-thru, you should look at the store as though you are a what?
What is a customer
POPDR will help you know what to look for during _______?
What is walk-thrus
If you have 8 people scheduled, what position is the 8th person in?
What is Ops Leader
What are the five key drivers?
What is taste, speed, accuracy, cleanliness, and friendliness