Front Desk
What is the front desks role in reducing no-shows
IE confirmation calls
Appointment printouts
Enforcing cancellation fee
What is the therapists role to reduce no shows
Discussing importance of plan of care
Care calls
Who is responsible for capturing copays
Entire team
Name something you feel will improve quality of life for the team
Surprise:Freebie points
What are KPIs?
measurable values that show how effectively an individual or team is achieving key business objectives.
How many no shows / cancels can a patient have before you recommend discharge to therapist
3
How often should you check caseload?
2-3x every single week
Abundance of Barrels themes
#Freebie
Name something that will improve patient quality care
Surprise:freebie
Why do KPIs matter ?
provide insights that lead to smarter decisions and improvements in patient care and clinic operations
Where can the auth visit count be found
In the insurance tab
When should you discuss definite max benefit plans with patients?
When 10 visits are remaining
If someone comes in with a subpoena what should you do
Never ever accept the document and state you are not authorized to accept. Provide Legal@ivyrehab.com as next best steps
Come up with a new interactive idea to do with patients for Morale boost
Surprise:Freebie
What is the importance of Foto
Tracks patients progress from day one for therapist , patient and insurance
What is the difference between a yellow auth line and green line
Yellow is pending
Green is approved
When should a therapist be doubled on the schedule ?
Before lunch breaks
Last patient of the day
*Do Not double throughout day without therapist permission first
a friendly and professional demeanor is crucial for an IEs ________ __________
First impression
If you know a patient just had a Rockstar session what should you do ?
Ask for a Google review
Importance of discharge
Keeping patients in therapy beyond their needs can interfere with their long-term independence goals
Your caseload can't accommodate patients who need us more
Risk upsetting Insurance
When does the front desk call a late patient
At 15mins
Why is caseload important?
helps ensure a sustainable workload, improves patient care, prevents burnout, and supports overall clinic efficiency
Why is it important to engage with every patient even if they're not yours ?
creating a welcoming atmosphere which can lead to positive reviews and word-of-mouth referrals.
What needs to be completed by Nov 22 for your personal well being ?
Open enrollment
What keeps insurance happy ?
Updated notes to reflect medical necessity
Foto outcomes
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