Offline Aux
Offline allowance per 8x5 shift
Tier 1: 10 minutes
Tier 2: 25 minutes
ACW can be used to take a break from customers.
No. Use ACW to finish logging your case notes, and for submitting case-related peer or repair feedback.
You have until the end of the day to report an absence.
No. If the time off is unexpected, notify Apple before your shift begins or as soon as possible.
When I call out, my commitments get automatically re-assigned.
No. You must communicate with your TM. If the absence is planned, you must arranged for someone to work your commitments or reschedule them.
Andrea has two girls and a boy.
Incorrect. Andrea only has two girls.
Offline allowance per 4x10 shift
Tier 1: 12 min per shift
Tier 2: 25 min per shift
Scheduled break times are suggestions. You can take as much time as you need.
No. You should adhere to the allotted time for breaks as scheduled in Shifts.
Submitting benefit time for unplanned time away is not required.
Incorrect. Submitting benefit time for unplanned time away must be completed in Workday.
Correct.
This Apple product has a prototype named "Purple", created in a secret lab at the company's headquarters.
What is the iPhone?
Offline can be used to check email, submit time away requests, or fill out my timecard.
Yes. Time limits for usage per shift would still apply.
Away time should be taken daily.
No. Away aux usage should generally be infrequent. Advisors should contact their Team Manager discuss needs that exceed these parameters.
Tardiness from start of schedule or returning late from lunch do not impact your attendance.
Incorrect. Any missed time from your schedule is considered part of absenteeism.Generally, tardies six minutes or longer, or patterned or excessive tardies are reviewed by the business.
Commitments cannot be used to review RTAs.
Incorrect. Use commitments if you submitted a request for technical assistance (RTA) and expect a response from Engineering.
This digital assistant was almost named "Assistant" before receiving a fruitier name.
What is Siri?
You can use additional Offline time if you used all of the time permitted during your shift if it is used for a specific case or Customer.
Before using any additional time, you must obtain TM approval. Additional time should be kept to a minimum and rarely requested. If your TM is unavailable, you can reach out to a MOD for assistance or consider completing the activity with the Customer or when possible during your next shift.
You can use RTA to work on a project that impacts cases.
No, RTA AUX is intended to be used only to respond to an RTA or to seek guidance from an official SME
Incorrect. In addition to the time spent taking calls, email, or chat, "time worked" also includes the time spent preparing to take calls such as logging-on to the computer, reading Apple email, and other work related activities.
Missed commitments are not visible.
Incorrect. You can view commitments in Case Manager in the Today view or My Work view. You can also view commitments by Pending or Completed status. Missed commitments are marked with red text.
David is the one you are looking for.
David is the OG David Klein, but not the one you are looking for.
You can get all the details and guidelines for Offline usage in Slack.
No. You should review CP401230 & Chorus link.
Aux Status procedure number.
What is CP401230?
You don't have to notify your TM of an absence.
You are responsible for keeping your manager looped in on your status or if you are not able to make a shift. Notify your Manager at least 60 minutes prior to the start of your scheduled shift.
Commitments procedure number.
What is CP401237?
Apple's clothing collection was announced in 1996.
Incorrect. The release year was 1986.