Random
What are the three main categories under Payoneer Ecosystem?
Get Paid, Pay, and Manage Funds
What is the old term for PRQ (Request A Payment)?
Billing Service
What is the symbol used to identify if a bank account is used for W2B?
W
What are the two things we need to verify to the customer during phone call?
Name and DOB
What is the other term for GPS?
Receiving Accounts
When should we use the "pending customer reply" as an incident status?
1. Submitting documents via email
2. Providing information related to any process
3. Confirming the concern
True or False:
Can US customers use ACH Bank Debit as a payment method?
True!
Individuals and companies only from US can use this payment method.
A customer contacted us regarding their delayed withdrawal. What is the first thing you should check?
Check country exception & additional exception
What are the two hotkeys we use if the AH becomes unresponsive during the chat?
If the AH is already unresponsive for 4 minutes, use the wh hotkey, then n hotkey after a minute
Can an American customer who lives in the Philippines request a USD-receiving account?
Definitely!
The American customer is currently living in the Philippines and not in USA.
Can I customer add a bank account of his relatives under PON?
No-Payoneer allows business-to-business transactions only.
Who will pay the fee: Payer or Receiver?
Either of them!
Payers can choose whether they will pay the fee or if it will be deducted from the amount being sent to the receiver, depending on their agreement.
Who can use W2B?
All customers with balances will have the option upon registration
What should you do after terminating the chat due to an unresponsive AH?
Follow up with the AH; send follow up email
What are the two requirements that a customer needs to submit in the verification center in order to become eligible for the service?
Government-issued photo ID
Receiving Accounts Questionnaire
Can a customer from the US convert funds from EUR to USD balance?
No-customers cannot convert funds to a currency that matches the currency of their billing country.
What are the two requirements that a customer needs to submit in the verification center in order to become eligible for the service?
Government-issued photo ID
Merchant Application Form (Business Profile)
What are the two ways to withdraw funds?
Withdraw To Bank
Payments to a Recipient's Bank Account
What are the five customer segments?
Inactive, Standard, New, Gold, Platinum
True or False:
1 USD is the minimum limit for receiving payments using GPS.
False!
There is no minimum or maximum limit in receiving payments using GPS.
If the customer wants to change bank details, what's the first thing you should check?
Check if there is a funding source linked to the account
What service is available for registered payers to send payments to receivers?
Initiate A Payment
Can we cancel a loaded transfer in W2B?
No!
We can advise the AH to call their bank and ask them to reject the payment when it arrives. This is the fastest way to have the funds return to the Payoneer account.
What is the meaning if the AH has a KYC level of 2?
AH is suspicious: provided fake or altered document/s.
What is the eligibility of a customer if he registered for a Lite Plan?
Customers who have a Lite Plan will be restricted from using additional Payoneer services in their account, such as Receiving Accounts, Payment Requests, and MAP; however, this will not reflect in the service widget in the first stage of the new plans.