Can You Pitch it ?
No-Show Socks
LOW CUT
CAN’T SEE WITH SHOES
DON’T RUIN INSIDES
DON’T FALL OFF
GEL ON BACK
SEAMLESS TOE
In general what size range does ... come in
Toddlers ?
Youth ?
Adult ?
What is the Journeys Return Policy?
365 Days
Must be UNWORN
With a Receipt
In the Box
At any Journeys Location
What do the first 3 digits in a SKU mean? What do the last 3 digits mean?
First 3 - Brand
Last 3 - Style
A CUSTOMER IS TRYING ON WHITE CONVERSE. THEY ARE WEARY OF PURCHASING THEM BECAUSE THEY ARE AFRAID THE WHITE CANVAS WILL GET DIRTY.
CREP PROTECT SPRAY! OR ANY OTHER CLEANING PRODUCT WE CARRY.
Crep Spray Protect
Invisible wax layer
Keeps shoes clean
Universal ( Can be used on any product )
Good Investment on New Shoes
What are the benefits of Journeys sock packs?
-Lycra
-Sweat and Oder Resistant
- 5 in a Pack
- cost $9.95
What are the 6 Must See Behaviors?
ATTRACT (GREET WITHIN 20 SECONDS)
INVITE (TOUR OF STORE IN 60)
ASK (ASK WHAT SIZE/TO TAKE A SEAT)
MAKE A PRESENTATION (4 ON FLOOR)
EXPLAIN AND SUPPORT (SOCKS ON THE BOX)
CLOSE AND THANK (WALK BAG AROUND)
How can you tell the difference between Adult, Youth and Toddler's stock numbers ?
Adults are 6 digits , youth are 7 digits beginning with 1 , and toddlers are 8 digits beginning with 99
YOU ARE ABOUT TO PITCH NO-SHOW SOCKS TO A CUSTOMER. SHE SEES THAT YOU BROUGHT THEM AND EXPLAINS THAT WHEN SHE USUALLY WEARS THOSE, THEY FALL OFF.
OUR NO SHOWS HAVE THICKER GRIP ON TOP TO KEEP THEM ON YOUR FEET. GEL NOSHOWS FOR THE NYLON MAKES SURE THEY STAY ON TOO! OR PITCH ANOTHER TYPE OF LOW CUT SOCK!
Crep Cure Kit
Cleans up to 50 shoes
Universal Cleaner
Used with hot water
What are the 3 top selling brand ?
Converse
Vans
Adidas
WHAT IS TEAM SELLING AND WHY IS IT IMPORTANT?
TEAM SELLING IS ANYTHING YOU DO TO HELP ANOTHER ASSOCIATE MAKE A SALE!
COMPLIMENTING CUSTOMERS, SAYING THOSE LOOK GOOD, BACKING UP A CREP PITCH, ALL THAT STUFF! TALK LOUD!
In what order do shoes in the back room go?
In a :
Numerical Order
Gender , Youth , Toddler
Snake Pattern
Up and Down
First by Sku
Then by Size
A CUSTOMER WANTS TO PURCHASE A SHOE, BUT WE DON’T HAVE HER SIZE IN STOCK. SHE IS WEARY OF ORDERING BECAUSE SHE WANTS TO MAKE SURE THE SHOES FIT BEFORE SHE BUYS THEM.
BRING OUT THE SAME SHOE IN A DIFFERENT COLOR OR SIMILAR STYLE. THIS WAY, SHE KNOWS THEY WILL FIT AND SIZING WON’T BE AN ISSUE.
LEATHER BALSAM
USED ON SMOOTH LEATHER
MOISTENS SHOE IN ORDER TO REMOVE SCRATCHES
MAKES WATER RESISTANT
ENRICHENS COLOR
What products in store have a Life Time Limited Warranty ?
JANSPORTS
BURTON BAGS
RAINBOW SANDALS
ADIDAS BAGS
What is our Manufacturing Defect Return Policy? Give an example of a Manufacturing defect.
Within 30 Days after purchasing
ONLY manufacturing defects
ie. soles come off
What is Quick Grab? What two products go in there ?
Top 25 best sellers
New Released Shoes
You are trying your best to communicate and connect with a customer speaking a foreign language BUT it is not there and you are both becoming frustrated / uncomfortable. What can you do to make sure they don't walk out?
Ask another associate/manager who you think could connect with the customer better to handle the sale.
TURNING OVER A SALE
BIRKENSTOCK CARE KIT
WATER/STAIN REPELANT
CORK SEALER
BUFFER/BRUSH
CLEANER FOR OUTSIDE
SEALS CORK
CLEANS SUEDE UNDERNEATH FOOT.
WHAT IS THE SIZING DIFFER BETWEEN MENS, WOMENS, AND KIDS SIZES?
MENS = 1.5/2 SIZES BELOW
ie.
MENS 8 = WOMENS 9.5/10
WOMENS 8 = MENS 6/6.5
KIDS = MENS SIZES
Explain the procedure of ringing out a cash and card transaction
Cash :
Check $10+ with Fraud-fighter and/or Counterfeit marker
Double Count $$ given to you before entering it into register
Make sure all the bills are facing up and in the same direction
If distributing change, count out bills to customer to insure you are giving the appropriate amount.
Credit:
Ask if customer will be using Debit or Credit
If using Credit you MUST ID check with credit card
MAKE SURE TO CHECK BOTH ID AND CARD TOGETHER
What does DSP stand for? What goes into it?
Designated Second Pair, Sales Shoes
What is key to a successful sale?
Communication
Patience
Friendliness
Product Knowledge