Lesson 1
If the customer wants their mocha in a For-Here Mug, what words will be printed on the label to signify that the order is For Here?
For here
If a customer wants to enjoy their iced Caramel Macchiato in the café, what else should you ask at the register?
Ask if they want a for-here ware glass
What is the purpose of the new Coffeehouse Code of Conduct? a) To create an inviting and respectful environment for customers and partners b)To allow open access to store spaces c) To limit interactions with customers
a) To create an inviting and respectful environment for customers and partners
How often are Coffee & Espresso Quality Tastings completed:
Three times a day, morning, afternoon and at close
What’s three numbers remind us of the proper way to craft the caramel drizzle on top of the beverage?
7/7/2
What should you always do before you stock the condiment bar?
Wash your hands
If a café customer orders a cold brew to go, what will you ask at the register?
Do you want room for cream or sugar?
According to the Coffeehouse Code of Conduct, how is a customer defined? a) Anyone entering the store b)Someone making a purchase or accompanying a purchasing customer c) Anyone requesting restroom access
b) Someone making a purchase or accompanying a purchasing customer
What are the Four Fundamentals of Brewing?
Proportion, grind, water & freshness
A café customer orders a Grande brewed coffee. Where will you hand off the coffee to the customer?
Transaction plane
Where does a café customer put their dirty, used mug?
Your store’s designated bus bin
What should you do if a situation about restroom use escalates? a) Stand your ground and refuse further discussion b)Call security immediately without further engagement c) Engage your SSV or SM for additional support
c) Engage your SSV or SM for additional support
When preparing a Caramel Macchiato, what’s different about the amount of syrup used compared to the Latte?
One less pump of vanilla syrup is used
What is the expectation for handing off food and beverages to café customers at the Hand-Off plane?
Call out name and item, hand off directly to customer, when possible, thank customer and welcome them back!
If a café customer wants room for cream in their Americano, where will they receive their drink?
Hand-off plane
Who can use the restrooms? a) Purchasing customers or those accompanying them b)Anyone in the store c) Anyone who asks
a) Purchasing customers or those accompanying them
When preparing a Caramel Macchiato, what are espresso shots pulled into?
Espresso shots are pulled into a shot glass
How do we know when it’s time to replace the contents of the condiment bar carafes and comply with food safety standards?
Depends on local jurisdiction [note: your store will either be TPHC or temperature control for safety – partners should respond with the specific requirements for your store.]
What new routine helps us maintain a clean and inviting lobby?
Check lobby routine (also part of customer support cycle)
What remains the same in the new Coffeehouse Code of Conduct? a) Restroom access for all b)Focus on respect and dignity for all c) Open café and patio access
b) Focus on respect and dignity for all
When preparing a Caramel Macchiato, where are shots poured?
Shots are poured through the center of perfectly steamed micro foam