PwC Care
PwC Care's email address is
What is pwccare@mbopartners.com
What are the phone numbers for Client Care and LHI Care?
703-793-6200 and 703-793-6023
How many times should we email talent before calling?
What is MBO's address?
What is 20405 Exchange Street #301 Ashburn, VA 20147
Does BAH cover the service fee?
The MBO fee is always covered by BAH/
PwC Care's number
703-793-6407
What is Client Care's fax number?
214-922-0286
When should you be following up on your cases?
Check in on them every 2 days.
Who has been with MBO the longest?
Who is Ben Bazian?
List all clients currently in new system.
Who are Siemens, UHG, AARP, RVO Health, Kincentric, and PwC core?
What should you do if a PwC talent is calling in about a timesheet?
What is transfer to PwC Care Team so they can look into Talent Exchange.
Who has been on the Client Care Team for the longest?
Who is Maryjane?
If a talent is escalating and asks to speak to a manager, what should you do?
What is inform the manager and let the talent know you will have the manager call them back?
Who founded MBO?
Who is Gene Zaino?
If an RVO Talent reaches out for time entry help, how do you know which instructions to give them?
What is look at the last section of their work order and go to the shared document to access the corresponding instructions.
What systems do PwC talent use for time entry?
What is Beeline and Talent Exchange?
How many states are the Client Care + PwC Team in?
What is 7 (MA, CA, AL, NC, VA, NJ, OK)
How often should you be going between the client care queue and your personal queue?
What is every hour?
What does MBO stand for?
What is MyBizOffice.
What VMS do the following clients use? Premier, RVO, Pitney Bowes and ZS Associates?
Premier- Beeline
RVO- JD
Pitney Bowes- Beeline
ZS Associates- Beeline
What are PwC Core net terms?
What is 30 days?
List all of the systems CC has access to
What is Beeline, VNDLY, Fieldglass, Vector, Quicksight, IQN, ADP, Business Center, JobDiva, Portal, and ZenDesk
When was MBO Partners founded?
What is 1996?
How do you set up a milestone in JobDiva for non-vms clients?
1. From the JobDiva home page, click “Diva Financials”
2. Under Billing > SOW click on “Manage SOWs”
3. Search by the Talent Name to find the SOW, then click the name to open
4. Click the green '+' icon next to Milestones
5. Enter the Milestone Name, Due Date, and Bill Amount (at minimum)
6. Click “Save” and repeat, as necessary