Outlook
Difference between "Reply" and "Reply All"
Reply is just replying to whomever sent email
Reply All is replying to the sender and everyone tagged on the email CC'd
Where is the Sysco account information housed?
On Escreen's homepage under account information. Or User settings
Where can you find "Pre-Employment Background Verification and Drug Screen Packages"
Cisive's Homepage under Messages
Where can you find the candidates resume?
Under attachments, if not posted on candidates profile
Where can you set your OOO?
Under the home tab you can select new items and appointment, or you can click on the calendar icon at the bottom.
What information is housed under "inbox" on Escreen's home page?
You can see the status of Drug Screens. (Positive, negative, sent to lab, refusal, etc.)
How do we contact Cisive for request?
Email Cisive Sysco Support Inbox at syscosupport@cisive.com
Where should you put all our communication with the candidate?
Under overview, candidate communication
How do you make an automatic reply when someone messages you?
Under file, go to Automatic Replies and enter needed information.
What is the only option we should be selecting for "Reason for test-Drug Testing"
Pre-employment
Where do you find the "Upload Employer Specific Release for DOT Drug/Alcohol Questionnaire" to clear the task?
On Cisive's homepage under open task, click Upload Employer Specific Release for DOT Drug/Alcohol Questionnaire" and find your candidate.
Where can you find the best time to contact your candidates?
Under the screening tab, on the External Application Questionnaire
What is BCC?
Blind Carbon Copy, BCC is a useful email feature for protecting privacy while sharing a copy of an email with an individual or group of people.
You scheduled the wrong Drug screen for a candidate, how can you correct it?
Edit the Scheduled Drug Screen under scheduling, find/edit event.
How can you add a task to a candidates case "a la carte"
Under "Add new hire" Select "A la carte" and into all necessary information.
When is the candidate informed that a pre-employment background check and drug test will be conducted?
During the screening call/ Driver Application Questionnaire
What information can you find in syscobackgrounds2@peoplescout.com?
The results of the background investigation and/or drug screens.
Where can you find the Candidate's History of Drug Screens?
Under Find/Edit Event tab....it will show SCHEDULED EVENT INFORMATION....it will show current scheduled events and History of scheduled events.
Where are the "DRUG TESTING ALERTS"
On the Cisive's Hompage
Where can you find the step and/or disposition that the candidate is on?
Ideally, Under Job application details, it will say Step