Backpack & Adjustment
This Auctane tool allows support teams to quickly look up individual accounts, check if they’re on hold, review any adjustments, update account settings, and issue credits for failed labels.
Backpack
This ShipStation feature eliminates repetitive manual tasks by applying rules and presets.
Automations
This dedicated team handles Auctane carrier wallet and subscription inquiries.
Carrier Wallet Team
This occurs when a shipment’s weight or dimensions don’t match what was entered at purchase.
Adjustment
This feature lets users quickly apply shipping configurations using hotkeys or a menu.
Shipping Presets
If a merchant’s card is declined, ShipStation will attempt to charge them this many more times before canceling the account.
Why might a customer receive a USPS APV Adjustment related to their shipment?
Possible answers:
Incorrect set weight
Incorrect dimensions
Incorrect mail class
Incorrect packaging, and
Incorrect origin/destination zip codes
This automation option maps the customer’s checkout choice to ShipStation’s shipping service.
Service Mapping
The macro requires these key details, including Seller ID, MGMT link, UPS account number, and approver’s name.
Carrier Wallet Request macro
What are the steps to review customer adjustment details in Backpack?
Backpack →Transaction History→ Adjustment History
Automation Rules run in this order when applied to imported orders.
Top to Bottom
Examples of time-sensitive issues for Slack include declined card reasons and this type of invoice link.
Recurly invoice history link
What will you do if the merchant wants to dispute USPS adjustment?
To dispute (APV) adjustment for a USPS shipment, you should give USPS (APV Dispute) link to the merchant:
https://apvdisputes.usps.com/
To begin creating an automation rule, users must first navigate to this section in ShipStation.
Gear icon (setting) > Automation > Automation Rules
Merchants can access subscription details and past invoices by navigating to this section in the UI.
Settings > Account > Payment & Subscription