AEP
When does AEP begin and end?
October 15 - December 7
True or False: All plans will have a hearing benefit in 2026.
True.
True or False: Funds do not roll over from 2025 to 2026.
True.
If a member calls in to review their ANOC, what classification and intent would you use?
Annual Notice of Change::Benefit Information
What year was Humana founded?
1961
If a member enrolls into a new plan during AEP, when does their new plan become effective?
January 1
What are the two OTC allowances that will be offered in 2026?
OTC Allowance (SAC) or OTC Mail Order.
VISA was the carrier of the Spending Account Card in 2025, who will be the carrier of the Spending Account Card in 2026?
Mastercard.
True or False: We can quote and compare Dental benefits from the ANOC.
False. We follow standard call procedures and transfer to Humana Dental.
What is the oldest college in the US?
Harvard University
True or False: All MAPD plans will include Vision, Dental, and Hearing benefits.
True.
What is the TrOOP dollar amount that must be spent to move to the Catastrophic stage for 2026?
$2,100
What day will Spending Account Cards begin to be mailed out to members for 2026 benefits?
November 5, 2025
What tab on Humana.com would a member select to view their ANOC once logged into their account?
The Documents and Forms tab.
What is the only letter that does not appear in any US state name?
Q
Continuous Glucose Monitor (CGM).
What 3 markets will Humana no longer have plans in for 2026?
In 2026, will a PIN be required at checkout?
No.
If you can't view the member's ANOC in CRM, where should you go to view it?
EMME.
Which musician holds the record for most GRAMMYs of all time?
Beyonce
What date can DMS begin discussing the future plan year?
October 1.
What are the 5 new plan names in 2026?
• Humana Essentials Plus Giveback (PPO)
• Humana Essentials Plus Giveback (HMO POS)
• Humana Value Choice (PPO)
• Humana Total Complete (HMO)
• Humana Total Complete Giveback (HMO)
What are the two ways a member can qualify for the Healthy Options Allowance?
Completion of a Health Risk Assessment (HRA) if they have been diagnosed with a qualifying condition OR by a qualifying chronic condition claim on file with Humana as of January 1, 2021.
What is the estimated turn around time for a member to receive their ANOC if we resend a paper copy?
It takes about 7–14 business days to receive it in the mail.
What do these three words all have in common: isosceles, equilateral, scalene
They are all types of triangles