A.I.M.
Audience Analysis
Should you ease into the bad news with a buffer?
yes
what should you do when receiving bad news
A) Cuss out the sender
B) Response in a calm and collected manner
C) Break everything
B
what room # is this class in
1121
What does I in AIM stand for?
Idea Development
What writing style should be used to deliver bad news?
Simple and Accurate
when should you respond to a bad news message
in a timely manner
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What does M stand for in AIM
Message Structuring
What is the delivery method chosen in the good example for delivering bad news
Face to Face
(T/F) When bosses give feedback in a helpful way, it helps employees learn and do better.
True
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A-North America
B-Africa
C-Europe
D-South America
E-Asia
F-Central America
G-Middle East
H-Oceana
Oceana
What's the purpose of the AIM planning process?
The AIM planning process is a strategic process that helps companies plan, design, and deliver messages.
What are the four components of the FAIR test?
Facts, Access, Impact, Respect
(T/F) It is best to let your emotions take over when receiving bad news.
False
Who is going to win the Stanley Cup in 2024?
Boston Bruins
If an employee were to be fired, what is the best to do so?
A. Over the phone
B. Via email
C. In person
D. Online meeting
C. In person
Name two techniques to deliver bad news
1. Delivering bad news in a timely manner
2. Choose the right mix of channels
3. Sympathize with the bad news recipient
4. Provide a simple, clear rationale
5. Show goodwill
Name an example of how to act when receiving bad news mentioned in the slides.
A. Handling your feelings
B. Asking for clarity
C. Seeing criticism as a way to grow
20