Game 1

FAQs

100

Do I have to redo all my trainings?

What is there are some company and program trainings you'll need to complete?

200

Do I have to redo my health assessment?

What is if you have already done your health assessment and it has not expired, all we need is documentation showing completion?

300

Will my FI change my current services?

What is no? As a result of the transition, you may be changing FIs, but your services under the program continue as is.

400

Who pays for CDPAP? What are the costs?

What is Medicaid covers the costs of CDPAP, so there is no fee to participate?

500

How does anyone get services in CDPAP?

What is if you're already enrolled in Medicaid and qualify for CDPAP services, our customer service center can connect you with the right resources?

CRM

100

CRM stands for...

What is Customer Relationship Manager?

200

Activities in CRM are...

What is calls, appointments, and emails?

300

Cases are...

What is an issue that requires action or follow-up?

400

Contacts are...

What are consumers & providers?

500

Queues are...

What is the dept that the cases or emails are assigned to?

Glossary

100

An FI is...

What is a Fiscal Intermediary?

200

EVV stands for...

What is Electronic Visit Verification?

300

ADL stands for...

What is Activities of Daily Living?

400

A medical assistance recipient who a social services district has determined eligible to participate in the consumer-directed personal assistance program

A Consumer

500

a legal document that allows someone to act on your behalf, such as making decisions about your finances, health, or estate

What is Power of Attorney?

CDPAP

100

A Medicaid initiative in the state of New York that makes it possible for consumers to choose and hire their own personal caregivers. Also known as the, Consumer Directed Personal Assistance Program.

CDPAP

200

The stages of how to enroll are...

What is

1. Assessment

2. Consumer Forms

3. Selection of caregivers

300

The purpose of an assessment is...

What is to identify the exact areas in which the patient will need help, which will help the future caregiver understand the needs of the patient?

400

During the assessment, the nurse will determine...

What is the quality, duration, and frequency of care given?

500

The 2 consumer forms that are required are...

What is

1. DOH(Physician's Order)

2. PCP Transfer Form

Language

100

Instead of saying a disabled person...

What is a person with a disability?

200

Instead of saying mentally ill..

What is a person with a mental illness?

300

Instead of special needs...

What are accessibility needs?

400

This language is now a preferred identity language, which expresses disability pride with direct statements such as I am deaf or autistic or disabled. Focusing on I am rather than I have to proudly acknowledge one's disability.

What is Identity First?

500

This language acknowledges a person's humanity before conveying an objective fact. Ex: She uses a wheelchair 

What is Person First?