Definitions
What are you doing if you intentionally manipulate the numbers entered into DNA teller totals or add/remove money from your drawer in order to appear balanced when your drawer is actually off?
"Forced balancing."
True or false: In a given month, employees at TCR branches are expected to keep their total monthly cash variance below $25.
False! Traditional branches are expected to keep their monthly variance below $25. At TCR branches, it's $15.
What practice immediately results in disciplinary action up to or including termination?
Forced balancing.
What is it called when you have found the source of a previous cash variance and made the correcting adjustments?
"Recovery."
If your drawer is over $100 on Monday, in balance all week, then under by $150 on Friday, how much is your total cash variance for the week?
$250. Being over then under (or vice versa) has no "cancelling out" effect.
Over what period are cash variances assessed for corrective action?
Total monthly variances are assessed for corrective action in the context of a 12-month rolling period.
(Either answer could be accepted, both is grounds for bonus points!)
What are two ways we might refer to the instance of an employee's drawer not balancing with the DNA Teller Totals at the end of the day?
"Cash variance", "Over/short", "Offage", "Out of balance", being "off"
Cash variances under $10 are not counted against an employee, with what exception?
If an employee has an ongoing pattern of cash variances, all variances (excluding recoveries) are counted against the employee.
What corrective action is taken in your first month of not meeting balancing standards in a 12-month period?
Coaching Session: Manager will review standards with the employee to determine the cause of the issue.
"Business day" excludes which days?
Saturdays, Sundays, and CU holidays.
How much time do you have to look for a cash variance of $30 after our last member leaves for the day?
45 minutes total.
After how many months in a 12-month period of not meeting balancing standards will you receive your Final Written Warning?
The 5th month of a 12-month period in which you do not meet standards will result in your Final Written Warning.
To be considered an "employee" whom these standards apply to, a team member must run a drawer how many days per month?
Five.
At the end of the day, your drawer is out of balance by over $500... who ya gonna call?
Alert your Branch Manager, their Regional Manager, and the Security Manager.
How many total written warnings for variances do you get in a 12-month period before further disciplinary action (up to or including termination) is taken?
Three total written warnings.