What years did SCF receive the Malcom Baldridge Award?
2011 and 2017
Name 2 Benefits of Core Concepts Training
1. Improve communications and working together with our C/O's and each other to achieve our mission and vision. 2. Increase C/O satisfaction 3. Increase the climate of trust for employees 4. Proactive in making a change on a major issue facing our community: domestic violence, sexual abuse/assault and neglect.
Name 3 ways you can prepare for the Baldrige site visit
1. Relax and enjoy! A site visit is an extraordinary learning experience as Southcentral Foundation and other organizations share information. 2. Review the Employee Guide booklet and fill in the blanks with your responses. 3. Clean your work area. 4. Wear your Baldrige T-shirts and/or something cultural. 5. Be flexible and prepared for an interview at any time. 6. Speak with your manager or supervisor about any questions you have regarding the contents of this guide.
Name 4 of the 7 Baldridge Excellence Criteria
1. Leadership 2. Strategic Planning 3. Customer Focus 4. Measurment, Analysis, and Knowledge 5. Workforce 6. Operations 7. Results
Where can you access your PDP?
SCF Intranet/UKG/UltiPro
What are the 3 plain language emergency alerts?
1. Facility Alerts
2. Security Alerts
3. Medical Alerts
Name 2 ways SCF measures customer feedback/satisfaction
Verbally/Written/Hotline/Surveys/Datix
What are the four workforce competencies?
1. Customer Care and Relationships
2. Communication and Teamwork
3. Improvement and Innovation
4. Workforce Development Skills and Abilities
What tools are available to implement a change or an improvement?
READI Model- Reaching Understanding, Establish Relationship, Assessment of Gaps/Possibilities, Develop and Implement Action Plan, Integrate Solutions and Evaluate Results
PDSA-Plan Do Study Act