Your Mission, Should you choose to Accept...
The Leadership Games: Catching Strategy
The Curious Case of Measuring Customer Focus
The Unexpendibles: Operation Workforce
The Lord of the Results and other topics I couldn't fit into the other sections.
100
Family Caring For Family
What is our Core Competency
100
ADLI
This stands for Approach, Deployment, Learning & Integration.
100
What is the 10-5 Rule?
10-eye contact 5-Greet
100
What is Culture Day?
Day 1 with MHHS to learn about the organization
100
Why not...
Us or Me
200
Memorial Hermann Sugar Land will be the preeminent Community Hospital in the Nation.
What is our Vision?
200
Who is our CEO
Greg Haralson
200
What is RELATE?
Reassure, Explain, Listen, Answer Questions, Take Action, Express Appreciation
200
Why did you choose MHSL?
Open ended
200
Name a few Strategic Initiatives
Quality & Safety, People Excellence, Service & Satisfaction, Operations Excellence and Growth
300
Safety
What is our Core Value?
300
Who is our CNO
Leslie Norman
300
How do we Manage Our Complaints and Grievances?
Proactive Reactive
300
What is PDCA
Plan do check act
300
Name some improvement Methods
What is our PDM, PDCA, Lean Six Sigma?
400
We Advance Health
What is our Brand Promise?
400
Who is our COO
Malisha Patel
400
How will you know how your department is doing?
Visibility Boards, Meetings, Asking, etc...
400
These are designed moments of stop, pause and go to make sure interventions are in alignment with MHSL goals.
What is Stage Gate?
400
We have had Zero of these since March of 2013 and won an Impact award because of this
What are Serious Safety Events (I/II)?
500
How do you submit ideas and know they are being heard
i3 idea cards, within 14 days an email response
500
Describe Why Not Us
Leadership Philosophy
500
How do you participate in Strategic Planning?
Via SWOT (Dec 19th) and Discussions with Management. i3
500
What is the PDM
Process Design Methodology
500
If we get a site visit for Baldrige, when will it happen?
Late Sept- Early Oct
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