general knowledge
For puppies, up to what age do we booster DAPP?
16 weeks of age
How many pets do we need to see before 2?
15 pets
What are the discounts for all plans?
Early care= 5%
Early care plus = 10%
Active care= 10%
Active care plus= 15%
Special = 20%
Who is allowed to make appointments
Everyone !
How many d/o need to be scheduled by 2?
15
How many teeth do dogs have? Cats?
42 teeth - dog
30 teeth- cat
What percentage should our hw prevention be for pets ?
Greater than 50%
How many vaccines total come on a puppy plan? Kitten?
Puppy= 11 (4 dapp, 2 lepto + Lyme, 2 bord, 1 rabies)
Kitten= 7 (4 fvrcp, 2 felv, 1 rabies)
How many injections does a pet need of librela and cytopoint before being scheduled w/ a cvt ?
2 for each
How many d/o’s can techs have?
5 d/o’s
What rare side effect can metro cause? What would you tell the owner if experiencing?
Neuro (head tilt, circling ) discontinue use
What percentage should our owp retention be at?
64%
Pets on wellness plan statistically live longer on wellness plans vs not. Give us 2 reasons as to why.
routine bw, vxs, biannual exams , dental cleanings
How many pets need to be seen after 4 pm per doctor?
4 per doctor
Lethargic, fractious healthy comp, ear infection patient. List in order priority .
Lethargic, fractious, ear infection
What 3 injections do we carry that monoclonal antibodies ?
1. Solensia
2. Librela
3. Cytopoint
What percentage should our dental completion be at?
80%
What is the retroactive owp enrollment period? And what does that mean for client ?
3 days. Whatever services that are on a plan that we do today can be remibursed the difference of what it would be on a plan
How many new pets need to be scheduled per day per doctor ?
2
List top 3 things that need to be done before a d/o goes home
1. All dx ran
2. Med notes completely done
3. Meds placed on cage
What blood test is used to dx cushing’s? Addison’s
Cushings - low dose dex test
Addisons - acth stim
What para staff is allowed for 1 doctor ? 2 doctors ?
1. 40 hours
2. 78 hours
Additional dental , immobilization, otitis package, dental radiographs, wisdom panel, F/T/HW, radiographs w/ consults
How many days do you have to schedule a new patient ?
2 days (today or tomorrow )
You have a client that does not want to do a drop off. Explain benefits of dropping off
Open ended