Spending your money
How much is required to open a checking account?
100.00
What are the three types of Savings Accounts that Ixonia Bank offers? & Opening deposit?
Platinum Personal Savings $25,000, Statement Savings $50.00 and Cashus Kids Club Savings $0.00
How much do you need to open a Business Checking Account?
What is the minimum balance to open a Money Market?
$1,000 & $5.00
How often will Online Banking prompt a customer to change their password?
180 days
Do you need an additional owner or signer for someone under the age of 18?
Yes
What is the age requirement to qualify for a Cashus Savings Account?
Must be under 12
Who do we need an approval from to send International Wire before sending to wire department besides Branch Manager?
Karla and Amy Mcnutt
Is a Money Market limited to a certain number of transactions? If so, how many?
Ixonia Bank limits to 6
How many attempts does a customer have to login to Online Banking before they get locked out?
3 attempts
What product do we offer to Veterans and Active Service members?
Star Checking
What is the fee if the customer falls below the required balance in a Statement Savings Account?
3.00
Can we just remove an individual from a business account, or do we have to close it out and open a new account?
You can remove an individual from the account without closing the account, but you should have supporting documents, such as meeting minutes, a letter from the owner of the business, or change of signer form.
The rate is tiered based on the _____________.
Balance
What is something we could recommend to someone with online banking that could let them know if their account was below a certain amount?
Set up text/email alerts for low balance
Debit card limits?
POS (Credit) 2,500
PIN (Debit) 1,000
How often will a customer receive their statement?
Quarterly by either paper statement or e-statement or monthly with combined statement
What are merchant services?
A resource that is available to businesses that process and accept debit and/or credit card payments.
Penalty for going below Money Market balance is?
$5.00
What is Card Valet and what can our customers use it for?
Card Valet is a card management app and fraud mitigation tool for our cardholders. Card Valet gives you the freedom to manage and customize your card usage and settings from the convenience of a smartphone. Turn the card off or on, set spending limits, set up real-time alerts, review account activity, has location-based controls.
What product can we offer a customer if they cannot maintain the balance in their savings to avoid a service charge and have a lot of activity on their savings account?
Freedom Account if they can sign up for online banking
A customer can deposit additions of ______ or more to a 2 Year Choice Plus CD. Can you deposit into any CD?
$500 increments & No only two yr choice plus
Where in Client Central do you find debit card transactions?
Transaction Journal
Can you order checks for a Money Market?
Yes
Customer calls and says none of these phone numbers are mine. What would you do?
Ask customer what User ID they are using, compare in DAT to see if it's correct.