Preferred Rewards
Name the small business preferred rewards tiers
Gold, Platinum, and Platinum Honors
Is there a minimum age requirement to apply for a credit card?
Yes, 18.
What is an EIN?
Bonus: What department issues EIN numbers?
Employee Identification Number
Bonus: IRS
What are the 5 phases of BCRC?
Welcome, Discover, Advise, Fulfill, Experience
Can you authenticate a client calling the Financial Center over the phone in order to release account specific information?
No
How often can a member move up a tier?
Every month
How often can someone change their 3% cash back category on the Customized Cash Rewards Credit Card?
Once a month
What business account type does not require an EIN?
Sole Proprietorships & Single Member LLCs can operate under a SSN
When opening a new account or product for a client(or new to bank client), how soon should you reach out with a Client Follow-Up?
Within 1 day a text message should be sent out.
What is the minimum age requirement for a client to be eligible for Operational Service Calls?
16
Name all consumer preferred rewards tiers.
Gold, Platinum, Platinum Honors, Diamond, Diamond Honors
What is the annual fee for the Unlimited Cash Rewards Card ?
$0
Where would you refer a client who needs assistance with setting up payroll or HR for their business?
To ADP through the SBRS
What three areas are the Relationship Bankers expected to cover through Flex Engagement?
Lobby
Cash Window
Platform
During an authenticated Outbound call to a client, can you change their address if they request you do so?
Yes
How long is the preferred rewards grace period?
3 months
What credit card options do clients have to choose from if they don't want to pay foreign transaction fees?
Travel Rewards, Premium Rewards, Elite Rewards, Alaska Airlines
How much cash can be deposited into a Business Advantage Fundamentals account each statement cycle without being charged a fee?
BONUS: What is the fee amount for additional cash deposits?
$5000.00
Bonus: .30 cents for every $100
What process do you take when a client misses a scheduled appointment?
Email the client same day.
Can you send a partner referral to a client over the phone on an authenticated outbound call?
Only if the client asks for assistance with home loans, small business, or investments needs.
When a client looses their preferred status due to low balances, how long does the bank monitor the accounts balances for re-enrollment?
2 years
What is the annual fee for the Premium Rewards Elite Credit Card?
$550
What are the minimum requirements for a business client to be eligible for a Business Advantage Term Loan or a Business Advantage Credit Line?
Minimum 2 years in business under existing ownership
Minimum $100,000 prior year annual business revenue
Which two components make up Life Engagement?
Life Priorities
Life Plan
During an authenticated outbound call to a client, can you activate their credit card for them if they ask you to?
No, do not activate a Credit Card on behalf of a client.