Transactions
You complete this service request and phone call to verify a deposit made to the clients account in the past 5 business days, when a client is withdrawing more than $5000, and if the deposit were to be returned, after the withdrawal, the account could go into the negative.
What is deposit verification?
If Reg Flags are identified with a client interaction, using this authentication process can be a useful tool to identify potential client impersonators and mitigate fraud loss.
What is OTP?
You should ask yourself this question when you notice the client has driven by multiple branches from their home to get to your branch
What is Why is the client at my branch? How many branches did they drive by?
This screen shows you all of the transactions that have posted to the account so that you can review them and ensure they make sense
What is the Transaction History screen?
When cashing a check you determine where the maker of the check is located, compared to where your branch is located, compared to what the clients address is.
What is the Fraud Triangle?
You can place your clients ID under this authentication tool to validate if it has been altered or if it’s missing any security features.
What is the Ultraviolet (UV) Counterfeit Detector?
The question you ask yourself, when you notice the maker of a check that you are cashing is from another state. You use this opportunity to ask about the check and its purpose.
What is Where was the check issued?
This is the item you use to compare the client's handwriting to the item they have presented for negotiation.
What is the signature card?
When presented with a transaction, this item, from the 6 screen review, will help you compare the document in front of you to the sample we have on file. It's a red flag if the client hasn't done this in front of you.
What is the clients signature/endorsement?
This acronym is used to help you remember all of the points of eligibility to validate a check presented for negotiation
What is DDAMPE (date, drawee bank, amount, maker, payee and endorsement)?
When obtaining identification for KYC purposes, you would want to ask yourself this question when reviewing out of state identification and then use this tool to confirm security features.
What is where was the ID issued? What is the ID guide?
These are records of requests clients have made throughout their banking history with us. They help us determine if an address or phone number has been recently changed.
What are Service Requests or Case Histories?