FRAUD TYPES
This type of fraud is where the scam artists send emails pretending to be from banks, merchants and other known entities and will ask for personal information like- Bank account numbers, Social Security numbers. They may also ask for date of birth and other valuable information.
What is Phishing emails?
This fraud refers to malicious software that holds computers, smartphones or other device hostage by restricting access until a ransom is paid.
What is Ransomware?
Anytime there is fraud at one of our locations or we have suspicions of fraud we should send the information to...
Who is John Wolford?
If a customer has experienced fraud in the past you should see ___________________. Always Read them before proceeding forward with the transaction.
What are alerts on the account?
Anyone can file a consumer complaint to the Attorney General of Arkansas who's name is
Who is Leslie Rutledge?
This type of fraud can be an urgent help request, the scammer calls or emails the ELDERLY VICTIM claiming to be a family member or friend in trouble and in need of money right away.
What is Elder abuse?
This type of fraud can be utility SHUTOFFS, or IRS/ back taxes, or arrest WARRANTS. The scammer will pretend to be a representative from a known company (electric, gas or phone) and request money usually followed by a threat (jail time/ end of services) if the "bill" is not paid.
What is Warrants and Shutoffs?
B.A.S.I.C.S. stands for
What is Be there, ask questions, seek answers, investigate, clarify, and stop fraud!
The suspect calls/emails claiming to be a family member or friend in trouble and in need of money right away.
What is Urgent help request?
Name two of the many things that we do to help stop a fraudulent check and spot suspicious behavior
What is slowing down, asking important questions, read notes/alerts on account?
When a scammer is posing as a DEBT COLLECTOR or law enforcement official and is attempting to collect a debt that you don't really owe.
What is Debt Collection?
These scammers will falsely claim to be a lender, loan service, financial counselor , mortgage consultant, loan broker or representative of government agencies who can help avoid a MORTGAGE FORECLOSURE and offer a great deal at the same time.
What is Mortgage Foreclosure Scams?
This scam the victim is selling an item ON-LINE and is sent hundreds, or thousands of dollars more than they were asking for the item and are told to send the balance on to someone else.
What is On-Line Actions/Sales?
If a customer seems really excited, sad, nervous, or anything out of the normal they are experiencing ________________.
What is exaggerated emotions?
If a customer opens an account online and only makes ATM deposits, this is considered a RED FLAG and Why?
True or False
What is True?
The customer is providing limited exposure to bank personnel.
This type of scam is when the victim is told they have won millions but must pay the taxes or a processing fee to receive their winnings.
What is Lottery scam?
This type of scam can be investments, CHARITIES, or an INHERITANCE. The victim may be offered to invest in stocks, may be asked for donations, or may be told a long lost relative has passed but to receive funds they have to first pay legal fees.
What is Charities & Inheritance?
A customer opens their account online and makes deposits only at the ATM. This could be a possible red flag because the customer is providing limited exposure to ________ ________.
What is bank personal?
If a customer brings in a $10,000 check but typically deposits a $800.00 payroll check bi-weekly this would be a transaction _______ of the customers normal course of business.
What is outside?
True or False
The scammer can spend weeks or months setting up the victim before asking for money.
What is True?
Secret Shopper - The victim is hired to shop at various stores and evaluate the service.
What is Fraudulent Job Offers?
This type of fraud can be where a victim is looking for a place to rent or buy and sees a great deal. They are told that multiple people are interested so a deposit is needed immediately.
What is Real Estate?
_______________ is key with each bank department.
What is Communication?
When a check has multiple endorsements or a NON-MATCHING endorsement, it can be called..
What is a Non-matching endorsement and Third Party Checks?
List 5 of the 9 types of bank fraud.
What is Fraudulent job offers
lottery scams
elder abuse
warrants and shutoffs
phishing emails
ransomware
debt collectors
real estate & mortgage foreclosure
charities and inheritance?